REYNALDO MEJIA RIVERA
St. Cloud,FL
Summary
Polished and professional Corporate Travel Agent with thorough understanding of needs and desires of corporate travelers. Sets up airline tickets, car rentals, hotel stays and other vital services for complex, international and domestic trips.
Overview
28
28
years of professional experience
Work History
Specialized Corporate Travel Agent
American Express Travel-AmexGBT
06.1998 - Current
- Making travel arrangement for American Express Black and Platinum Card members
- Selling and Promoting leisure travel and vacation packages
- Booking flights, hotels , cars and transportations using GDS systems as they are Sabre, Galileo and Apollo for executives of some of the largest corporation like IBM, Google, Lilly , Motorola, VSP Corp and many others
- Resolved customer complaints promptly while ensuring satisfaction through effective problem solving techniques
Senior International Operations and Support Agent
Delta Airlines
Atlanta, US
12.1996 - 05.1998
- Responsible for internal sales service for passenger visiting High Elite Members Crown Room
- Issuing air tickets, rerouting passengers, exchanging airfares and working on flight cancellations
- Worked as a gate agent ensuring flight safety according with Federal Agency regulations(FAA)
- Providing detail information to all passengers on Delta airlines regulations and necessary documents when entering foreign countries, as well as reviewing that all documents were in the right order
- Utilized problem-solving skills to effectively resolve complex issues with customers from around the world
- Managed high turn-over rate while maintaining quality service
- Developed long-term relationships with customers which increased repeat business
Education
Business Administration -
Universidad Iberoamericana- Unibe
Skills
- Communication skills
- Relationship/team building
- Customer Service
- Problem Solving
- Adaptability
- Cross-cultural sensitivity
- Travel industry experience
Accomplishments
- Managed high turn-over rate while maintaining quality service.
- Developed long-term relationships with customers which increased repeat business.
Languages
Spanish
Native or Bilingual
Timeline
Specialized Corporate Travel Agent
American Express Travel-AmexGBT
06.1998 - Current
Senior International Operations and Support Agent
Delta Airlines
12.1996 - 05.1998
Business Administration -
Universidad Iberoamericana- Unibe