Summary
Overview
Work History
Education
Skills
sewing, reading, crossword and jigsaw puzzles
Timeline
Generic

Cora Grayson

Apple Valley,CA

Summary

Energetically driving client satisfaction and retention at Global Business Travel, travel planning expertise along with strong communication skills were leveraged to navigate complex travel arrangements and mitigate disruptions. Recognized for developing a loyal client base and significantly enhancing operational efficiency, this approach combined keen organizational abilities with proactive problem-solving, ensuring seamless international and domestic travel experiences.

Overview

15
15
years of professional experience

Work History

Specialized Corporate Travel Counselor

Global Business Travel
04.2008 - 04.2020
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Handled customer inquiries professionally through phone calls, emails or face-to-face meetings. Managed approximately 30 incoming calls, emails and chats per day from customers
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Assisted clients in navigating travel disruptions, providing timely alternatives and minimizing inconvenience.

Corporate Travel Consultant

World Travel BTI
02.2005 - 04.2008
  • Proactively identified potential challenges related to visa requirements or entry restrictions, mitigating risks associated with international business travel.
  • Maintained thorough knowledge of industry trends and developments to provide informed guidance to clients navigating a dynamic marketplace.
  • Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.
  • Saved clients on overall travel costs by finding most affordable ticket and lodging options.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.

Education

No Degree -

Humboldt Travel And Secretarial School
Minneapolis, United States
02.1970

High School Diploma -

Colman Egan High School
Colman, SD
05.1969

Skills

  • Travel planning expertise
  • Strong Communication Skills
  • Airline Reservation Systems
  • Customer Service
  • Multitasking Abilities
  • Organizational Skills
  • Self Motivation
  • Problem-solving abilities
  • Global Distribution Systems
  • Company guidelines and procedures

sewing, reading, crossword and jigsaw puzzles

In my spare time I enjoy sewing and quilting. I belong to a non profit quilting guild that makes quilts for the homeless shelter, the Ronald McDonald House, local hospice center and senior center. We also coordinate the San Bernardino County Sheriffs department and make pillowcases for children's things when they are removed from their home.


I also enjoy puzzles of all kinds and reading.

Timeline

Specialized Corporate Travel Counselor

Global Business Travel
04.2008 - 04.2020

Corporate Travel Consultant

World Travel BTI
02.2005 - 04.2008

No Degree -

Humboldt Travel And Secretarial School

High School Diploma -

Colman Egan High School

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Cora Grayson