Yvonne Smiley
Warren,MI
Summary
With a proven track record at American Express Travel, I excel in travel planning expertise and strong communication, enhancing customer satisfaction through efficient handling of reservations and insightful recommendations. My experience spans airline systems and vendor relations, showcasing a blend of technical proficiency and interpersonal skills, significantly improving service delivery.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Corporate Travel Counselor
American Express Travel
07.2006 - 02.2018
- Provided travel arrangements for corporations.
- Services included booking air travel, hotels, rental cars, limo service and train reservations.
- Leveraged expert knowledge of global destinations to provide insightful recommendations tailored to individual client needs.
Reservations Sales Specialist
Northwest Airlines
12.1991 - 06.2006
- Improved customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Booked both domestic and international travel for passengers.
Customer Service Representative
Comerica Bank
07.1984 - 02.1989
- Processed customer transactions promptly, minimizing wait times.
- Check cashing, opened and closed bank accounts, and electronic transfers.
Education
High School Diploma -
Martin Luther King Jr High School
Detroit, MIAssociate of Arts - Business Administration
Davenport University
Grand Rapids, MINo Degree - Travel Management
Worldspan Travel Academy
Kansas City, MOSkills
- Strong Communication Skills
- Airline Reservation Systems
- Travel planning expertise
- Vendor Relations Management
Certification
- CTC - Certified Travel Counselor
Timeline
Corporate Travel Counselor
American Express Travel
07.2006 - 02.2018
Reservations Sales Specialist
Northwest Airlines
12.1991 - 06.2006
Customer Service Representative
Comerica Bank
07.1984 - 02.1989
High School Diploma -
Martin Luther King Jr High School
Associate of Arts - Business Administration
Davenport University
No Degree - Travel Management
Worldspan Travel Academy