Summary
Work History
Education
Skills
Timeline
Generic

Tylisa Williams

Durham,NC

Summary

Dynamic team leader with a proven track record at Walmart, enhancing operational efficiency through strategic resource allocation and staff training. Skilled in problem-solving and performance evaluations, I foster a collaborative environment that boosts team motivation and drives results, achieving significant improvements in inventory management and employee development.

Work History

Team Leader

Walmart
  • Led team in achieving operational goals through effective scheduling and resource allocation.
  • Trained new associates on company policies and procedures, enhancing overall team performance.
  • Implemented process improvements to optimize inventory management, reducing stock discrepancies.
  • Collaborated with management to develop training materials for staff development initiatives.
  • Monitored employee performance and provided constructive feedback to foster a positive work environment.
  • Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
  • Facilitated team meetings to discuss objectives, aligning efforts toward common goals and initiatives.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Food Service Worker

Duke Hospital
  • Ensured compliance with safety regulations, promoting a culture of safety within the team.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Customer Service Representative

Aetna, UHC, Humana Insurance
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

Cashier

Sam's Club
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.

Education

High School Diploma -

Southern High School
Durham, NC
06.2003

Skills

Teamwork and collaboration

Problem-solving

Attention to detail

Team motivation

Team supervision

People management

Staff training

Coaching and mentoring

Cash handling

Flexible schedule

Team Check-ins

Performance evaluations

Call center operations

Client communication

Employee training

Task delegation

Leadership

Time management

Multitasking

Customer service

Computer skills

Decision-making

Excellent communication

Positive attitude

Teamwork

Reliability

Timeline

Team Leader

Walmart

Food Service Worker

Duke Hospital

Customer Service Representative

Aetna, UHC, Humana Insurance

Cashier

Sam's Club

High School Diploma -

Southern High School
Tylisa Williams