Tylisha Roberts-Watkins

• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
• Scheduled weekly inventory pickups and deliveries with vendors.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Maintained cleanliness and presentation of stock room and production floor.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

• Politely assisted customers in person and via telephone.

       Provided an elevated customer experience to generate a loyal    
       clientèle.

• Directed calls to appropriate individuals and departments.
• Set up and explained new membership contracts.
• Asked open-ended questions to assess customer needs.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Provided ongoing guest service, including giving fashion advice.
• Politely assisted customers in person and via telephone.

• Maintained cleanliness and presentation of stock room and production floor.
• Assisted customers with food selection, inquiries and order customization requests.

• Communicated with vendors regarding back order availability, future inventory and special orders.
• Scheduled weekly inventory pickups and deliveries with vendors.
• Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.