Tylor Keam
San Diego,CA
Summary
Dynamic professional with extensive experience in customer service and operations management, notably at Wheels. Proven ability to optimize workflows and enhance guest satisfaction through effective communication and attention to detail. Skilled in inventory management and adept at thriving in fast-paced environments, ensuring seamless service delivery and operational excellence.
Overview
10
10
years of professional experience
Work History
Busser /Restaurant Waiter
Sang Dao Resturaunt
San Diego, California
01.2016 - Current
- Streamlined table cleaning and setting for efficient guest service during peak hours.
- Delivered food and beverages promptly to enhance dining experience.
- Maintained cleanliness of dining area, including floors and restrooms, to uphold hygiene standards.
- Organized dishware and utensils for quick access by servers.
- Removed dirty dishes swiftly to support kitchen operations.
- Monitored guest needs and relayed requests to serving team.
- Adhered to health and safety guidelines, ensuring a secure dining environment.
- Provided exceptional customer service in fast-paced setting.
- Took orders accurately and communicated them to the kitchen staff.
- Maintained cleanliness of dining area and ensured supplies were stocked.
- Assisted with menu explanations and recommendations for guests.
- Collaborated with team members to enhance overall guest experience.
Field Operations Manager
Wheels
San Diego, California
10.2018 - 01.2020
- Managed daily field operations to ensure efficient service delivery.
- Coordinated logistics and transportation for timely product distribution.
- Trained and mentored staff on operational best practices and safety protocols.
- Implemented process improvements to enhance workflow efficiency in the field.
- Oversaw inventory management to maintain accurate stock levels on-site.
- Collaborated with cross-functional teams to resolve operational challenges quickly.
- Analyzed operational data to identify trends and recommend enhancements.
- Collaborated with managers to assess needs and develop program plans.
- Conducted daily inspections, recorded readings, documented mechanical issues, and provided equipment repairs.
- Engaged with customers onsite in order to gain better insight into their needs and expectations from our services.
- Ensured effective communication between field personnel and corporate office.
- Loaded and unloaded products efficiently at designated locations.
- Operated box truck for local deliveries and pickups.
- Collaborated with warehouse staff to optimize loading efficiency and accuracy.
Line Cook
Shake Shack
San Diego, California
01.2018 - 09.2018
- Prepared high-quality ingredients for burgers, fries, and shakes.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Operated kitchen equipment such as grills, fryers, and blenders efficiently.
- Collaborated with team members to ensure timely food service during peak hours.
- Followed food safety guidelines to prevent contamination and ensure freshness.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed proper food handling methods and maintained correct temperature of food products.
- Inspected equipment for cleanliness prior to use every shift.
Education
High School Diploma -
Mark Twain High School
San Diego, CA06-2017
Skills
- Customer service and support
- Time management
- Inventory management
- Effective communication
- Organizational skills
- Problem solving
- Adaptability in fast-paced environments
- Professional appearance
- Attention to detail
- Workflow optimization
Timeline
Field Operations Manager
Wheels
10.2018 - 01.2020
Line Cook
Shake Shack
01.2018 - 09.2018
Busser /Restaurant Waiter
Sang Dao Resturaunt
01.2016 - Current
High School Diploma -
Mark Twain High School