Tymara Irick
Summary
Customer Service Professional focused on enhancing service quality and driving sales through relationship building and dispute resolution. General Manager implemented strategic approaches that increased profitability while fostering team development in competitive environments. Technology Professional with expertise in software development, system administration, and technical support, leveraging problem-solving skills to optimize performance and manage projects effectively.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
General Manager
Carolina inn
Moncks Corner
03.2025 - Current
- Directed daily operations of the hotel to ensure exceptional guest experiences.
- Oversaw budgeting and financial management to maintain operational efficiency.
- Implemented customer service protocols to enhance guest satisfaction and loyalty.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
Customer Service Representative/ Data Entry Clerk
Apex Group
07.2018 - 02.2025
- Handled inbound calls, resolved customer inquiries, and recorded interactions in CRM system
- Help customers understand the product and answer questions about their reservations
- Entered data into database software, ensuring accuracy and consistency of records
- Assisted in training new members of staff
- Organized task entries to enhance productivity.
- Conducted cold calls to promote services and increase customer engagement
- Performed job duties from a home office environment
Key Holder
Dollar General
Santee
01.2016 - 05.2018
- Provided support at checkout to ensure smooth transactions and customer satisfaction
- Created a welcoming environment and provided excellent customer service
- Provided tailored advice to customers, up-selling services by addressing needs and converting objections into sales
- Handled phone inquiries and resolved customer complaints while ensuring a professional demeanor
- Ordered stock supplies and managed inventory levels to ensure availability.
Education
Associate of Science - English Literature
Octech
Orangeburg , SC 09.2016 - 03.2018
High School Diploma -
Orangeburg Wilkinson High
Orangeburg , SC 08.2012 - 05.2016
Skills
- Hotel operations
- Operational efficiency
- Inventory control
- Customer service
- Technology adoption
- Staff training
- Training development
- Team leadership
- Negotiation skills
- Conflict resolution
- Persuasive speaking skills
- Communication skills
- Patience
- Positive language
Timeline
General Manager
Carolina inn
03.2025 - Current
Customer Service Representative/ Data Entry Clerk
Apex Group
07.2018 - 02.2025
Associate of Science - English Literature
Octech
09.2016 - 03.2018
Key Holder
Dollar General
01.2016 - 05.2018
High School Diploma -
Orangeburg Wilkinson High
08.2012 - 05.2016