Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Tymel James

Ocala,FL

Summary

Detail-oriented professional with a strong background in customer service. Proven ability to analyze trends and develop actionable feedback systems, fostering improved service delivery and customer loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Tippy Tips
Ocala, FL
05.2023 - 12.2025
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Customer Service Desk Associate

Walmart
Ocala, FL
07.2019 - 04.2023
  • Facilitated effective communication by resolving customer inquiries through various channels, promoting positive customer experiences.
  • Guided customers in product selection and ensured efficient order processing to enhance satisfaction.
  • Maintained accurate records of customer interactions in CRM system.
  • Facilitated training sessions for new associates on customer service protocols and best practices.
  • Coordinated efforts with team members to enhance service delivery effectiveness and customer satisfaction.
  • Analyzed and refined existing processes to minimize response times and boost overall productivity.
  • Investigated and addressed escalated issues effectively, fostering customer satisfaction and long-term loyalty.
  • Provided insights to management regarding emerging product trends and evolving customer needs to enhance market responsiveness.

Education

High School Diploma -

Forest High School
Ocala, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience

Accomplishments

  • Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
  • Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
  • Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.

Interests

  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Customer Service Representative

Tippy Tips
05.2023 - 12.2025

Customer Service Desk Associate

Walmart
07.2019 - 04.2023

High School Diploma -

Forest High School