TYNECIA CLIFTON
Newark,NJ
Summary
Accomplished Retail Store Manager with more than 20 years of experience leading high-volume retail operations, driving sales growth, enhancing customer satisfaction, and developing high-performing teams. Proven success in streamlining store operations, managing inventory, resolving customer concerns, and implementing strategies that improve profitability and the overall shopping experience. Skilled in staff training, performance management, visual merchandising, and loss prevention. Background in healthcare through completion of a Certified Medical Assistant program, demonstrating strong attention to detail, multitasking abilities, professionalism, and problem-solving skills. Recognized for strong leadership, communication, and a commitment to operational excellence and company success.
Overview
22
22
years of professional experience
Work History
Retail Store Manager
Foot Locker
Manhattan, NY
04.2001 - 08.2023
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Analyzed sales data to identify patterns in consumer behavior and adjust merchandise assortments accordingly for maximum profitability.
- Enhanced the in-store experience for customers by offering engaging events, workshops, and loyalty programs tailored to their interests.
- Implemented comprehensive training programs for new hires that emphasized sales techniques, product knowledge, and customer service best practices.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Managed the day to day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Phlebotomist
Beth Isreal Hospital
Manhattan, NY
01.2006 - 12.2015
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized patients charts before each day's clinic sessions began.
- Conducted EKG's, Spirometry testing, Audiograms and other Diagnostic tests as requested by the physician.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Kept examination room clean,stocked with necessary supplies and prepared for incoming patients.
Education
No Degree - Certified Medical Assistant
Allen School
Brooklyn, NY11.2005
High School Diploma -
Sheepshead Bay High School
Brooklyn, NY06.2000
Skills
- Customer service
- Customer Resolution
- Strong multi-tasking
- Problem-solving
- Retail operations
- Inventory Management
- Training/Development
- Payroll/Budgeting
- Recruting/Hiring
Timeline
Phlebotomist
Beth Isreal Hospital
01.2006 - 12.2015
Retail Store Manager
Foot Locker
04.2001 - 08.2023
No Degree - Certified Medical Assistant
Allen School
High School Diploma -
Sheepshead Bay High School