Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
References
Timeline
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Tyneesha Hill

Tyneesha Hill

Lexington,KY

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Resident Assistant with experience in leadership and administrative duties. Committed to helping residents grow and feel empowered. Proficient in professional speaking, problem-solving, event planning and mediation. Positive attitude, excellent behavior, and perfect role model for campus residents.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Resident Assistant

Legacy Reserves
Lexington, KY
11.2019 - Current
  • Care for individuals with dementia or Alzheimer's
  • Assist them with their ADL's.

Night Dispatcher/CSR

Longship Group
Lexington, KY
05.2016 - 11.2019
  • Night dispatchers process messages and phone calls from drivers
  • They send load and customer information to drivers, ensuring they're aware of their current plan and pre-planning for future routes
  • They also set up rescues for priority loads when needed
  • Striving to maintain and improve driver retention efforts is essential
  • Night dispatchers contribute to a positive work environment for drivers
  • They monitor computer systems to ensure all customer orders have been routed correctly
  • Additionally, they process daily dispatch reports as directed by their supervisor
  • In some cases, night dispatchers coordinate and manage driver schedules to ensure optimal coverage and efficiency.

Cutomer Service Representative

Xerox
Lexington, KY
03.2013 - 05.2016
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

High school diploma -

Tates Creek High School
Lexington, KY
06.2011

Skills

  • Microsoft office and word
  • Computers and communication
  • Documentation
  • Mental Health
  • Crisis Intervention
  • Mental Health Counseling
  • Case Management
  • Individual / Group Counseling
  • Group Therapy
  • Behavioral health
  • Addiction counseling
  • Behavioral therapy
  • Applied behavior analysis
  • Vital signs
  • Hospital experience
  • Communication skills
  • Microsoft Word
  • Microsoft Excel
  • Writing skills
  • Working with people with autism
  • Computer skills
  • Microsoft Office
  • Senior care
  • Memory care
  • Caregiving
  • Assisted living
  • Microsoft Outlook
  • Warehouse experience
  • Distribution center
  • Quality inspection
  • Assembly
  • Visio
  • Organizational skills
  • Customer service
  • Information management

Certification

  • Driver's License
  • CPR/First Aid
  • Pallet Jack Certification
  • First Aid Certification

Additional Information

SKILLS Proficient in Microsoft Word, Excel, and Power Point Type 40 WPM Organization skills: Being able to organize work and personal events to produce a plan of action and reach a target Clinical time (draw blood, record blood pressure, check patients in and out, check patients weight ext. ) Oral communication: Being able to discuss issues, talk about specific topics, and listen to viewpoints and present information.

Personal Information

Willing To Relocate: Anywhere

References

References available upon request.

Timeline

Resident Assistant

Legacy Reserves
11.2019 - Current

Night Dispatcher/CSR

Longship Group
05.2016 - 11.2019

Cutomer Service Representative

Xerox
03.2013 - 05.2016

High school diploma -

Tates Creek High School

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Tyneesha Hill