TYNEESHA TUCKER
Baldwin,NY
Summary
Dedicated Senior Lead Administrative professional with over 5 years of experience as well as urgent care based operations and fast paced clinical environments. Proven ability to manage high-volume patient access, including Patient flow, high standard of care, insurance verification, EMR documentation serves as a senior lead overseeing daily front-end operations, training and onboarding new hires, and optimizing work flow to improve efficiency and patient satisfaction. Recognized for strong leadership, attention to detail, and the ability to balance multiple roles with professionalism and efficiency.
Overview
10
10
years of professional experience
Work History
SENIOR LEAD MEDICIAL ADMINI SUPPORT ASSISTANT
Northwell Health Physician Partners
01.2023 - Current
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Developed training materials for new support staff to enhance onboarding efficiency.
- Streamlined communication between departments, improving response time for patient inquiries and requests.
- Mentored junior staff in best practices for patient interaction and administrative tasks.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Assisted healthcare providers by preparing necessary documentation for patient visits and procedures.
CLINICAL OFFICE ASSISTANT (URGENT CARE)
Orlin and Cohen
06.2025 - Current
- healthcare professional with hands-on experience coordinating patient access, scheduling, and clinical support
- high-volume urgent care setting, delivering efficient front desk operations and exceptional patient service.
- prior authorizations and accurate electronic record documentation.
- collaborates closely with providers and clinical staff to maintain smooth patient flow, supporting compliance with HIPPA and organizational standards.
- patient scheduling and appointments using electronic health record systems.
- Coordinated communication between healthcare providers and patients to ensure optimal care delivery.
- Processed insurance claims and verified patient benefits for accurate billing procedures.
- Assisted in maintaining medical records, ensuring compliance with HIPAA regulations and data integrity.
Administrative Assistant
Northwell Health
10.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Billing Clerk
EVERMOUNT CAPITAL
02.2018 - 10.2021
- Execute billing tasks and record information into company database
- Monitor outstanding invoices and perform collections duties
- Accept payments for client services and discuss remaining balances with customers to take accounts to zero
- Handle account payments and provided information regarding outstanding balances
- Develop rapport with clients and vendors to cultivate loyalty and satisfaction
- Manage invoicing and payment processing operations.
Waitress
RED LOBSTER
01.2017 - 02.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Used cash registers and credit card machines to cash out customers
Education
High School Diploma -
Uniondale High School
Uniondale, NYSkills
- HIPAA compliance
- Accuracy in patient records
- Charting and Clinical Documentation
- Records organization and review
- Billing
- Time management
- Friendly and likable
- Direct patient interaction
- Supporting providers and nursing staff
- conflict resolution & Escalation Management
- Research and due diligence
- Teamwork and Collaboration
- Inbound and Outbound Calling
- Filing
- Friendly and likable
Timeline
CLINICAL OFFICE ASSISTANT (URGENT CARE)
Orlin and Cohen
06.2025 - Current
SENIOR LEAD MEDICIAL ADMINI SUPPORT ASSISTANT
Northwell Health Physician Partners
01.2023 - Current
Administrative Assistant
Northwell Health
10.2021 - Current
Billing Clerk
EVERMOUNT CAPITAL
02.2018 - 10.2021
Waitress
RED LOBSTER
01.2017 - 02.2018
High School Diploma -
Uniondale High School