Tynesha Major

• Assisted members calling to update or complete their accounts by submitting important documents needed to verify their identity.

I assisted customers with purchasing cosmetics or hair care products. Took orders and tracked shipping and troubleshoot Clara sonic devices and re issue new devices still under warranty. I also assisted customer regarding allergies to products.

• I help manage and open short term disability, FMLA, general liability and job accommodations for clients' employees as a third party administrator.

• I handle escalation, collections and legal accounts
• I assist members in warranty replacements on home improvement products.

• Providing great customer service and managing billing charges and troubleshooting cell phones/tablets.

• Made fixtures and displays for new merchandise
• Managed several peers to work assisting customers checking out
• Opened and closed the store
• Made announcements over the intercom
• Assisted in loss prevention.

• Managed orders on books and tablets for Barnes and nobles.