Tynetta Sistrunk
Dover,DE
Summary
Detail-oriented Fraud Specialist with expertise in investigating and resolving financial fraud cases. Skilled in data analysis, risk assessment, and policy compliance to identify fraudulent activities. Strong communication and problem-solving abilities foster effective client relationships, contributing to enhanced operational efficiency and minimized losses.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Fraud Specialist
Capital One
Wilmington, DE
03.2020 - Current
- Reviewed and analyzed suspicious Capital One account activity to identify fraud indicators.
- Investigated account disputes through Capital One case management systems to resolve issues.
- Documented and summarized fraud findings in Capital One customer case files for further action.
- Utilized various software tools including EWS, P2P, and Excel to enhance productivity.
Education
Certified Medical Assistant (CMA) - Medical Assistant And Technology
The Cittone Institute
Philadelphia , PA 05.2003 - 04.2005
Kensington High School
Philadelphia , PaSkills
- Fraud investigation
- Fraud detection
- Dispute management
- Case management
- Account review
- Regulatory reporting
- Policy compliance
- Risk analysis
- Data analysis
- Analytical thinking
- Customer case handling
Timeline
Fraud Specialist
Capital One
03.2020 - Current
Certified Medical Assistant (CMA) - Medical Assistant And Technology
The Cittone Institute
05.2003 - 04.2005
Kensington High School