Ty'Nichael Frasier
Summary
Dynamic customer service professional with a proven track record of success in remote and high-volume support environments. Expertise in managing inbound calls, live chat, and email support while consistently achieving high levels of customer satisfaction. Proficient in utilizing remote collaboration tools, CRM systems, and the Microsoft Office Suite to enhance productivity. Recognized for strong communication skills, efficient issue resolution, independent time management, and consistent achievement of performance metrics in a remote setting.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
LEH Bookkeeping LLC
01.2025 - 03.2026
- Managed and updated digital billing and customer account records, facilitating seamless customer transactions.
- Engaged with clients via phone and email to ensure timely resolution of account-related concerns.
- Monitored and enforced protocols for protecting sensitive financial information, ensuring adherence to confidentiality requirements.
- Facilitated efficient remote administrative operations to enhance data management effectiveness.
General Manager
Cedar Tree Restaurant Group
11.2023 - 01.2025
- Managed high-volume customer interactions and service operations
- Oversaw scheduling, reporting, and operational performance
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Customer Service Representative
Conduent
03.2022 - 10.2023
- Processed and resolved high-volume inbound calls, chats, and emails, ensuring timely and efficient customer service.
- Delivered comprehensive account support to enhance user experience through effective troubleshooting and issue resolution.
- Systematically logged interactions in CRM systems, emphasizing precision and thoroughness in data entry.
- Maintained adherence to performance standards, focusing on quality and response time to enhance service delivery.
Data Analyst
AmeriGas
06.2020 - 02.2022
- Leveraged Microsoft Excel to analyze customer data and produce insightful reports for operational improvement.
- Investigated data inconsistencies to strengthen accuracy and reliability of information.
- Engaged with diverse teams to streamline processes and improve communication in a digital work environment.
- Developed and maintained positive relationships with clients through effective communication strategies.
Education
B.A. - African and African American Studies
University of North Carolina at Chapel Hill
Chapel HillA.S. - General Studies
Pikes Peak Community College
High School Diploma -
Colorado Springs Early Colleges
Colordao Springs, Colorado05-2017
Skills
- Online client support
- Customer support via phone
- Customer support via chat and email
- Clear communication abilities
- Experienced in Excel, Word, and Outlook
- CRM Systems (Salesforce, Zendesk - adaptable)
- Data Entry & Documentation
- Conflict resolution
- Time Management & Self-Motivation
- Skilled at prioritizing tasks in high-pressure environments
- Attention to Detail & Accuracy
- Account management assistance
Timeline
Administrative Assistant
LEH Bookkeeping LLC
01.2025 - 03.2026
General Manager
Cedar Tree Restaurant Group
11.2023 - 01.2025
Customer Service Representative
Conduent
03.2022 - 10.2023
Data Analyst
AmeriGas
06.2020 - 02.2022
B.A. - African and African American Studies
University of North Carolina at Chapel Hill
A.S. - General Studies
Pikes Peak Community College
High School Diploma -
Colorado Springs Early Colleges