TYNISHA LINDSEY
Clemmons,NC
Summary
Dynamic professional with extensive experience at Bank of America, excelling in financial analysis and complex account resolution. Proven track record of delivering empathetic customer service, achieving 95%+ satisfaction ratings. Skilled in insurance verification and patient communication, ensuring accuracy and compliance in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Officer - Credit & Collections Specialist
Bank of America
Greensboro, USA
11.2022 - Current
- Manage high-volume, complex financial accounts with strict regulatory compliance and audit-ready documentation.
- Analyze financial data, negotiate resolutions, and deliver empathetic customer service with 95%+ satisfaction ratings.
- Collaborate with Risk and Legal teams and mentor junior staff to support top-tier performance.
Senior Scheduling Coordinator (Patient Access Focus)
Atrium Health
Winston-Salem, USA
12.2015 - 11.2022
- Registered patients for complex services using Epic, ensuring accurate demographic and insurance data.
- Verified insurance eligibility and benefits, interpreted coverage, and documented in the EMR.
- Explained cost estimates, collected co-pays/deductibles, and supported revenue integrity.
- Assisted patients with financial assistance programs and payment plans.
- Managed Epic work queues to prevent billing errors and claim denials.
Unit Secretary
Novant Health
Winston-Salem, USA
05.2014 - 11.2015
- Supported patient admissions, scheduling, EHR documentation, and HIPAA-compliant records.
- Provided front-line patient and family support in a fast-paced clinical environment.
Education
Bachelor of Science - Business Administration (HR Management)
Strayer University
02.2027
Skills
- Patient Registration
- Financial analysis
- Investigation leadership
- Patient scheduling
- Insurance Verification
- Epic EMR
- Cost Estimates & Collections
- Financial Assistance & Payment Plans
- HIPAA Compliance
- Complex Account Resolution
- Revenue Integrity
- Patient Communication
- Documentation Accuracy
Personal Information
Title: Senior Patient Access Representative
Systems And Technology
- Epic
- Cerner
- Kronos
- Microsoft Office
Timeline
Officer - Credit & Collections Specialist
Bank of America
11.2022 - Current
Senior Scheduling Coordinator (Patient Access Focus)
Atrium Health
12.2015 - 11.2022
Unit Secretary
Novant Health
05.2014 - 11.2015
Bachelor of Science - Business Administration (HR Management)
Strayer University