Tyone Madison-Anderson
Baltimore,Maryland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Hospitality Team Member
Downtown Partnership of Baltimore
Baltimore, MD
04.2023 - Current
- Greeted guests in a friendly and professional manner.
- Provided customer service to ensure guest satisfaction.
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Enforced safety regulations among staff members.
- Answered guest inquiries, recommending shopping, dining or entertainment.
MOD Pizza
MOD Pizza
Baltimore, MD
11.2019 - 06.2022
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Identified opportunities for operational improvements and communicated them to management.
- Assisted in the training of new employees.
- Performed administrative tasks including filing documents, data entry.
- Supervised staff during shift changes and ensured transition went smoothly.
Shift Leader
Blaze Pizza
Baltimore, MD
08.2018 - 11.2019
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Education
High School Diploma -
Augusta Fells Savage Institute Of Visual Arts
Baltimore, MD05-2015
Skills
- Initiative and Self-Motivation
- Regulatory Compliance
- Customer Service
- Transaction Processing
- File Management
- Administrative Support
- Interpersonal Skills
- Team Supervision
- Task Prioritization
References
References upon request
Timeline
Hospitality Team Member
Downtown Partnership of Baltimore
04.2023 - Current
MOD Pizza
MOD Pizza
11.2019 - 06.2022
Shift Leader
Blaze Pizza
08.2018 - 11.2019
High School Diploma -
Augusta Fells Savage Institute Of Visual Arts
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