Summary
Overview
Work History
Education
Skills
Awards
Languages
Activities
Timeline
Generic

Tyonna Caples

1595 Shatto Ave, Akron,OH

Summary

Dependable worker, equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and a hardworking approach. Seeks out opportunities to go beyond the basics and positively impact the team.

Overview

10
10
years of professional experience

Work History

Nutrition Services Worker

Nutrition Services
Ravenna, USA
09.2020 - Current
  • Worked many positions in the Nutrition Services department in the hospital such as:
  • - Starter(making and prepping trays/food)
  • - Hostess
  • - Call Center
  • - Cafeteria(serving food/register as well as closing down at night)
  • - Cafeteria Cook/ Prep Work
  • - Room Service Cook
  • - Dish-room/ Custodial Work
  • - Shift leader
  • Kept work area organized and clutter-free.
  • Maintained good working relationship with co-workers and management.
  • Completed assigned tasks with little or no supervision.
  • Addressed concerns quickly to avoid lasting issues.
  • Helped team complete assignments to meet goals.
  • Worked well with different people to address challenges and solve problems collaboratively.
  • Followed established guidelines and procedures for maximum regulatory compliance.

Call Center Representative

State Farm
Chagrin Falls, OH
09.2024 - 01.2025
  • Multitasked to resolve inquiries in real time, whilst giving customers full attention.
  • Entered and updated customer data to create and modify account information.
  • Recognized caller needs and recommended viable solutions.
  • Booked appointments using computer systems for clients and made outbound calls to collect payments.
  • Handled customer complaints, providing appropriate solutions and follow-ups within time limits.
  • Ensured confidentiality of all sensitive information handled during client interactions.
  • Resolved customer inquiries via phone, email, and live chat support.

Volunteer

Nutrition Services
Ravenna, USA
09.2019 - 09.2020
  • Volunteered in the kitchen on room service making/delivering trays & helped clean up at the end of the night.
  • Built one-on-one relationships with community members by offering consistency, encouragement and role modeling.
  • Utilized strong interpersonal communication skills to convey information to others.
  • Ensured timely preparation of meals to meet customer satisfaction in fast-paced environments.
  • Followed food safety procedures to ensure all meals were prepared in a hygienic manner.
  • Monitored food temperatures during cooking and storage to comply with health regulations.
  • Collaborated with kitchen staff to optimize food preparation processes and reduce waste.
  • Managed portion control for each dish served to help control costs and minimize waste.
  • Cleaned cooking stations at the end of shifts following sanitation guidelines.
  • Monitored kitchen inventory, stocking new supplies.
  • Helped to keep kitchen area clean and organized by completing sanitation and cleaning services.

Administrative Assistant

Schwartz Center
Kent, Ohio
06.2019 - 07.2019
  • Cleaned and organized things for the Upward Bound offices.
  • Operated photocopiers, scanners, voicemail systems, and facsimile machines.
  • Supported office staff and management with errands, deliveries and appointment setting.
  • Responded to customer inquiries via email and telephone.
  • Implemented filing systems that improved document retrieval times.
  • Managed front desk operations and greeted visitors with professionalism.
  • Reduced office inefficiencies by organizing, monitoring, and replenishing office supplies.

Volunteer

Center of Hope
01.2016 - 01.2017
  • Helped serve food to those in need and did the dishes on the first Sunday of each month.
  • Assisted with prep, set up and breakdown of community and public events.
  • Built one-on-one relationships with community members by offering consistency, encouragement and role modeling.
  • Collaborated with other volunteers to create a positive work environment.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Offered support and assistance to community members.

Education

Undecided -

Kent State Trumbull
Warren, OH
07.2025

High-School - General Studies

Ravenna High-School
Ravenna, OH
05.2021

Skills

  • Good time management
  • Learning things easily
  • Customer service
  • Good leadership
  • Communication
  • Responsible
  • Cooking
  • Multi-tasking
  • Organization
  • Calm under pressure
  • Planning
  • Excellent communication
  • Supervision and leadership
  • Active listening
  • Problem resolution
  • Multitasking and prioritization
  • Call center experience
  • Team building
  • Hot and cold food preparation
  • Ingredient preparation
  • Meal presentation
  • Critical thinking
  • Sanitization
  • Problem solving

Awards

  • 3+ year Academic Award for 3.0 GPA or higher.
  • 4 year High School Spanish Student
  • Varsity Softball

Languages

English

Activities

  • 4 year member of Upward Bound
  • 2 year member of The Epic Program
  • 3 year member of key club
  • 3 year member of Ravenna High-School Softball
  • 4 year Spanish Student
  • Full-time employee at UH Hospital Portage

Timeline

Call Center Representative

State Farm
09.2024 - 01.2025

Nutrition Services Worker

Nutrition Services
09.2020 - Current

Volunteer

Nutrition Services
09.2019 - 09.2020

Administrative Assistant

Schwartz Center
06.2019 - 07.2019

Volunteer

Center of Hope
01.2016 - 01.2017

Undecided -

Kent State Trumbull

High-School - General Studies

Ravenna High-School

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