Nishelle Panelli
Reno,Nevada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Always prepared to learn something new with great enthusiasm.
Overview
12
12
years of professional experience
Work History
Nutrition Services Worker
Washoe County School District
09.2022 - Current
- Supported the nutrition team in menu planning for optimal health outcomes among students.
- Demonstrated flexibility to adapt quickly to last-minute menu adjustments due to unforeseen circumstances.
- Contributed to a clean and safe food service environment by following strict sanitation guidelines.
- Prepared nutritious meals using standardized recipes, ensuring consistency in taste and presentation.
- Improved efficiency in the kitchen by assisting with food preparation tasks such as chopping vegetables, portioning ingredients, and assembling plates.
Customer Service Representative
CDMS
08.2013 - 02.2015
- Greeted customers entering the business to ascertain what each customer wanted or needed.
- Answered phones addressing customer inquiries in a courteous and professional manner. Complaints were resolved with empathy, resulting in increased loyalty and repeat business.
- Handled daily heavy flow of paperwork and worked alongside the accounting department on invoicing discrepancies.
- Effectively communicated with and supported sales, marketing, and administrative teams daily.
- Scheduled daily pickups and deliveries with vendors and clients.
- Responsible for physical inventory in the warehouse and inputting the data into the computer program.
- Sought ways to improve processes and services provided.
Project Manager
Panda Printing & Mailing
02.2012 - 08.2013
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Education
Certificate–Medical Billing Specialist - Medical
US Career Institute
Fort Collins, CO09.2017
High School Diploma -
Churchill County High School
Fallon, Nevada06.1993
Skills
- Customer Service - Have a clear and thorough understanding of the customer's needs
- Client Relations
- Sales Support
- Active Listening
- Project Management
- Decision Making
- Problem Solving
- Shipping & Receiving
- Strong Organizational Skills
- Detail Oriented
- Paperwork Processing
- Spreadsheets
Timeline
Nutrition Services Worker
Washoe County School District
09.2022 - Current
Customer Service Representative
CDMS
08.2013 - 02.2015
Project Manager
Panda Printing & Mailing
02.2012 - 08.2013
Certificate–Medical Billing Specialist - Medical
US Career Institute
High School Diploma -
Churchill County High School
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