TYONNA JONES
Brooklyn,NY
Summary
Results-driven professional with a diverse background in customer service, security, and operations. Demonstrates a strong commitment to providing exceptional outcomes in high-demand environments. Skilled in handling inquiries, managing service requests, and utilizing computer systems to support efficient service delivery.
Overview
7
7
years of professional experience
Work History
Security
Pratt
Brooklyn, NY
04.2021 - 04.2024
- Ensured the safety and security of premises through diligent monitoring and patrolling.
- Responded promptly and professionally to incidents and emergency situations, managing real-time demands and making responsible judgments under pressure.
- Communicated effectively with visitors and employees, providing information and guidance to maintain a secure environment.
- Utilized computer systems to document daily activities, track incidents, and support incident management reporting.
- 1 Year Security Interfait Medical Center - Brooklyn,NY
- Conducted routine patrols throughout hospital facilities and surrounding areas
- Enforced Hospital policies and Safety procedures
- Prepared incident report and communicated with supervisors
Sales Associate
Family Dollar
Brooklyn, NY
08.2020 - 03.2021
- Delivered high-quality customer service by addressing inquiries, assisting customers, and providing information on products and promotions.
- Supported store operations, maintaining standards and assisting in service requests to enhance the customer experience.
- Accurately processed transactions and resolved customer issues efficiently to support continuous service flow.
- Collaborated with team members to improve store procedures and enhance the customer service environment.
Operation Analyst
Global Martial Arts Academy
Brooklyn, NY
07.2018 - 07.2019
- Managed client interactions, providing information and handling service requests to support customer needs.
- Coordinated logistics for shipments and scheduling, ensuring timely service delivery and organized record-keeping.
- Utilized computer systems for documentation and scheduling to ensure seamless service for clients.
Teacher Assistant
Bright Minds
Brooklyn, NY
07.2017 - 01.2018
- Supported a positive and safe environment, managing multiple tasks to ensure adherence to schedules and client expectations.
- Organized and supervised activities that promoted social skills and maintained safety standards.
- Worked with management to develop and distribute promotional materials, enhancing service visibility and customer engagement.
Education
GED - undefined
Brooklyn Adult Learning Center
Brooklyn, NY09.2024
High School - undefined
Boys and Girls High School
Brooklyn, NY01.2021
Skills
motivation to enhance team performance and collaboration
Accomplishments
- Green Belt Award for excellence in customer service
Timeline
Security
Pratt
04.2021 - 04.2024
Sales Associate
Family Dollar
08.2020 - 03.2021
Operation Analyst
Global Martial Arts Academy
07.2018 - 07.2019
Teacher Assistant
Bright Minds
07.2017 - 01.2018
GED - undefined
Brooklyn Adult Learning Center
High School - undefined
Boys and Girls High School