Tyonnia Blackwell
Augusta,GA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
5
5
years of professional experience
Work History
Eletronic Associate
Walmart
08.2020 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Agent
Foundever (Capital One)
09.2023 - 12.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Handled Inbound and Outbound going calls
Office Assistant
Voorhees University
08.2018 - 03.2020
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Master of Science - Information Security Management
Augusta University
Augusta, Georgia 12.2024
Master of Science - Finance
Voorhees University
Denmark, SC05.2022
Skills
- Cash Handling
- Workplace Safety
- Management Support
- Preparing Reports
- Customer Service
- Decision-Making
Timeline
Customer Service Agent
Foundever (Capital One)
09.2023 - 12.2023
Eletronic Associate
Walmart
08.2020 - Current
Office Assistant
Voorhees University
08.2018 - 03.2020
Master of Science - Information Security Management
Augusta University
Master of Science - Finance
Voorhees University
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