Summary
Overview
Work History
Education
Skills
Timeline
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Typhanie Cruzan

San Antonio,TX

Summary

Dynamic and results-oriented professional with a proven track record at Amazon Flex, excelling in customer service and route optimization. Leveraged GPS and mapping tools to enhance delivery efficiency, significantly improving customer satisfaction. Demonstrates exceptional teamwork, communication, multi-tasking skills, and problem-solving skills, ensuring high standards of professionalism and reliability in fast-paced environments. Hardworking employee enthusiastic about learning the Home Health field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative and relationship-building abilities.

Overview

13
13
years of professional experience

Work History

Delivery Driver

Amazon Flex
06.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers.

Bartender

Abuelos Mexican Restaurant
05.2011 - 05.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Education

Bachelor of Science - Psychology

University of Maryland Global Campus
Adelphi, MD
05.2028

High School Diploma -

Robert E. Lee
Midland, TX
05.2005

Skills

  • Positive Attitude
  • Customer Service
  • Teamwork and Collaboration
  • Hard and efficient worker
  • Problem resolution, Always willing to help or emphasize
  • Computer literacy
  • Multi-tasking
  • Flexible
  • Communication
  • Attention to Detail
  • GPS and route planning
  • Map reading and navigation skills

Timeline

Delivery Driver

Amazon Flex
06.2022 - Current

Bartender

Abuelos Mexican Restaurant
05.2011 - 05.2022

Bachelor of Science - Psychology

University of Maryland Global Campus

High School Diploma -

Robert E. Lee

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Typhanie Cruzan