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Typhanie Ricks
761 Morosgo DR NE,GA
Summary
Organized, efficient, and experienced customer-service representative and administrative assistant seeking employment opportunities that will further expand my competent customer service, interpersonal, and communication experience.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping
Northwestern Medicine
01.2023 - 04.2025
- Implemented and maintained infection control practices to ensure a clean and safe environment for patients and staff.
- Conducted regular inspections and audits of housekeeping staff on infection control standards and identified opportunities for improvement.
- Developed and implemented a comprehensive training program for housekeeping staff on infection control practices and procedures to ensure compliance with legal and regulatory requirements.
Administrative Assistant
Feeding The Youth of Georgia LLC
02.2022 - 08.2022
- Drafted and modified expenses and reports for proper calculations and tax incentives.
- Managed inventory, ordered office supplies, and coordinated with vendors for proper distribution of meals.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Patient Care Access Representative
Chicago Lighthouse, Endeavor Health
06.2021 - 12.2021
- Assisted patients with access to their medical services when prompted.
- Scheduled appointments and updated patient records.
- Directed patients to the correct departments when needed.
- Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.
Customer Service Specialist
Ardagh Group
04.2017 - 01.2020
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Responded to customer requests for products, services, and company information.
Education
Associate's Degree - Healthcare
Illinois State University
Normal, IL09.2006
Skills
- Exceptional customer service
- Strong interpersonal and communication skills
- Proficient in Microsoft Office Suite
- Excellent organizational and time management skills
- Knowledge of HIPAA regulations
- Ability to handle multiple tasks and prioritize effectively
- Experience with medical records management and patient care
- Complaint handling
- Call center experience
- Inbound customer service
- Problem resolution
- Documentation and reporting
Certification
Certified Nursing Assistant (CNA)
Interests
Timeline
Housekeeping
Northwestern Medicine
01.2023 - 04.2025
Administrative Assistant
Feeding The Youth of Georgia LLC
02.2022 - 08.2022
Patient Care Access Representative
Chicago Lighthouse, Endeavor Health
06.2021 - 12.2021
Customer Service Specialist
Ardagh Group
04.2017 - 01.2020
Associate's Degree - Healthcare
Illinois State University
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