Tyra Coffey
North Little Rock,AR
Summary
Customer service professional with 10+ years of experience adept at delivering exceptional customer service. Seeking a position as a customer service agent to utilize my detail-oriented and organizational skills.
Overview
12
12
years of professional experience
Work History
Facilitator
Lisa Academy
Little Rock, AR
08.2023 - Current
- Evaluate student performance on a weekly basis
- Coordinate to ensure proper upload of all IEP and 504 accommodations
- Implemented secure handling of confidential testing information
- Created guidelines for classroom management
- Cultivates strong bonds with students and educators
Administrative Assistant
Griffin Leggett Funeral Home
North Little Rock, Arkansas
10.2021 - 01.2024
- Supported clients in organizing funeral arrangements
- Entered decedents' death certificate details into Arkansas State System (Erave)
- Ensured accurate processing of death certificate requests
- Handled burial documentation efficiently
Customer Service Representative- Inbound Call Center
Centene Corporation
04.2016 - 06.2018
- Efficiently managed customer queries via telephone and emails
- Utilized current reference materials and resources to respond to inquiries
- Maintained complete activity records within the CRM system for accurate reporting
Customer Service Representative –Call Center
Binson's Home Health
08.2015 - 04.2016
- Secure accurate records for order processing and billing by verifying product needs and insurance
- Monitored compliance with company profit margins during product entry process
Customer Service Representative
HMSA
03.2013 - 08.2015
- Handled client calls efficiently during crises
- Systematically logged all details of client engagements
- Ensuring accuracy of demographic information for clients
Education
Diploma -
M.L.King Sr. Jr High School
06.1999
Skills
- Compliance-Focused Customer Service Expertise
- Cross-Industry Customer Engagement
- Skilled in Microsoft Office Applications
- Effective Crisis Resolution
- High-Volume Call Center Experience
- Effective Listening Abilities
- Integrity-Driven Operations
- Efficient Cash Transaction Processing
Timeline
Facilitator
Lisa Academy
08.2023 - Current
Administrative Assistant
Griffin Leggett Funeral Home
10.2021 - 01.2024
Customer Service Representative- Inbound Call Center
Centene Corporation
04.2016 - 06.2018
Customer Service Representative –Call Center
Binson's Home Health
08.2015 - 04.2016
Customer Service Representative
HMSA
03.2013 - 08.2015
Diploma -
M.L.King Sr. Jr High School
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