Tyra Coffey
North Little Rock,AR
Summary
Customer service professional with 10+ years of experience adept at delivering exceptional customer service. Seeking a position as a customer service agent to utilize my detail-oriented and organizational skills.
Overview
12
12
years of professional experience
Work History
Facilitator
Lisa Academy
Little Rock, AR
2023.08 - Current
- Evaluate student performance on a weekly basis
- Coordinate to ensure proper upload of all IEP and 504 accommodations
- Implemented secure handling of confidential testing information
- Created guidelines for classroom management
- Cultivates strong bonds with students and educators
Administrative Assistant
Griffin Leggett Funeral Home
North Little Rock, Arkansas
2021.10 - 2024.01
- Supported clients in organizing funeral arrangements
- Entered decedents' death certificate details into Arkansas State System (Erave)
- Ensured accurate processing of death certificate requests
- Handled burial documentation efficiently
Customer Service Representative- Inbound Call Center
Centene Corporation
2016.04 - 2018.06
- Efficiently managed customer queries via telephone and emails
- Utilized current reference materials and resources to respond to inquiries
- Maintained complete activity records within the CRM system for accurate reporting
Customer Service Representative –Call Center
Binson's Home Health
2015.08 - 2016.04
- Secure accurate records for order processing and billing by verifying product needs and insurance
- Monitored compliance with company profit margins during product entry process
Customer Service Representative
HMSA
2013.03 - 2015.08
- Handled client calls efficiently during crises
- Systematically logged all details of client engagements
- Ensuring accuracy of demographic information for clients
Education
Diploma -
M.L.King Sr. Jr High School
06.1999
Skills
- Compliance-Focused Customer Service Expertise
- Cross-Industry Customer Engagement
- Skilled in Microsoft Office Applications
- Effective Crisis Resolution
- High-Volume Call Center Experience
- Effective Listening Abilities
- Integrity-Driven Operations
- Efficient Cash Transaction Processing
Timeline
Facilitator
Lisa Academy
2023.08 - Current
Administrative Assistant
Griffin Leggett Funeral Home
2021.10 - 2024.01
Customer Service Representative- Inbound Call Center
Centene Corporation
2016.04 - 2018.06
Customer Service Representative –Call Center
Binson's Home Health
2015.08 - 2016.04
Customer Service Representative
HMSA
2013.03 - 2015.08
Diploma -
M.L.King Sr. Jr High School