Tyra Hayden
Tampa,FL
Summary
Customer-focused professional with strong leadership skills and a history of delivering exceptional service. Experienced in greeting and assisting high volumes of customers while providing tailored recommendations. Proficient in creating engaging displays that drive sales and managing cash register transactions accurately. Dedicated to supporting corporate growth through strategic customer service.
Overview
11
11
years of professional experience
Work History
Insurance Agent
USAA Insurance Company
Tampa, FL
08.2026 - Current
- Advised USAA members on auto, home, and life coverage options.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Explained coverage terms, deductibles, and billing questions to members.
- Processed policy changes, renewals, and cancellations for military families.
- Reviewed underwriting requirements and gathered documents for application completion.
- Coordinated claims follow-up with adjusters and internal service teams.
- Resolved member concerns through phone, email, and account review.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Sales Associate
Nordstrom Rack
03.2025 - 11.2025
- Organized racks and shelves to enhance store visual appeal, engage customers, and promote merchandise effectively.
- Built relationships with customers to encourage repeat business.
- Cultivated relationships with customers, fostering loyalty and encouraging repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves for various luxury brands that include creating new displays for purses, accessories, makeup, and hair brands that maintain product availability and store appearance.
- Rotated stock and restocked shelves for various luxury brands that include creating new displays for purses, accessories, makeup, and hair brands that maintain product availability and store appearance.
- Enhanced store presentation by arranging and cleaning new sunglasses to attract customer interest. Creating new displays to attract customers to different luxury brands to complete their look.
Administrative Assistant
Beautiful Nurses Magazine
01.2016 - 02.2025
- Assisted with website releases and upgrades, conducting testing protocols to ensure functionality
- Monitored and reported performance of social media channels using analytics to inform strategy
- Publish content to the public website
- Guide blog & media content from inception to completion by maintaining a content calendar regarding health, beauty, & fashion
- Support the blog's strategy through writing and editing posts
- Optimized content for search engines to enhance visibility and engagement.
Administrative Assistant
Esta Care Management (CPR & Nursing Services)
01.2016 - 02.2025
- Virtual customer service, answering service, and administrative duties
- Sorted files systematically to maintain an organized filing system. and keep client information confidential
- Scheduled appointments for clients requiring CPR services for basic and advanced life support
- Set appointments for clients in need of nursing care management to the doctor, hospital, home, or store
- Organized records meticulously to prepare for nurse-client meetings. to ensure that they are ready for the nurse to see the client or facilitate a CPR class.
Cashier
McDonald's
08.2021 - 07.2024
- Greeted customers entering store and quickly addressed their needs to enhance shopping experience.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Balanced cash drawer at end of each shift, ensuring accurate accounting and minimizing discrepancies.
- Mentored new employees on cashier duties and best practices, contributing to improved team performance.
- Performed cash, card and check transactions to complete customer purchases.
- Reduced processing errors by meticulously following transaction procedures.
Sales Associate
The Burning Sands
01.2017 - 01.2018
- Delivered high-quality customer service, enhancing customer purchasing experience
- Implemented inventory control measures to maintain stock levels and coordinated new inventory orders
- Managed and maintained displays according to planograms, end caps, and bulk stack instructions
- Informed customers about available product options to enhance their service experience
Education
High School Diploma -
Howard W. Blake High School Magnet Program
Tampa, FLBachelor of Science - Psychology
Florida A&M University
Tallahassee, FLSkills
- Insurance policy management
- Claims processing
- Customer service
- Data accuracy
- Adaptability
- Time management
- Multitasking strength
- Problem Solving Skills
- Critical Thinking
- Client relations
- Attention to detail
- Clear communication
- Teamwork
- Active listening
- Conflict resolution
- Empathy and patience
References
References Upon Request
Timeline
Insurance Agent
USAA Insurance Company
08.2026 - Current
Sales Associate
Nordstrom Rack
03.2025 - 11.2025
Cashier
McDonald's
08.2021 - 07.2024
Sales Associate
The Burning Sands
01.2017 - 01.2018
Administrative Assistant
Beautiful Nurses Magazine
01.2016 - 02.2025
Administrative Assistant
Esta Care Management (CPR & Nursing Services)
01.2016 - 02.2025
High School Diploma -
Howard W. Blake High School Magnet Program
Bachelor of Science - Psychology
Florida A&M University