Tyra Morala

• Test and validate 500–1,000 enterprise hardware components daily, including DIMMs (RAM), power supplies, and Nitro cards, using specialized testing systems to determine operational status and reuse eligibility.
• Inspect, prepare, and process server components while maintaining accurate serial number tracking, quality control, and documentation in accordance with established operating procedures.
• Process and securely destroy 1,000+ SSDs and HDDs daily by verifying asset records, removing storage media from servers, and supporting compliance through accurate tracking and audit documentation.

• Managed the setup and configuration of 85 company accounts within internal systems, ensuring accurate data entry and system availability for insurance claim processing.
• Collaborated with cross-functional teams to resolve account and system issues, support client onboarding, and maintain accurate records for sensitive customer and company information.
• Assisted in training team members on inbound claims procedures and customer service processes, supporting a team that handled approximately 150 insurance-related calls daily.

• Supervised overnight parking operations for a team of 3 employees, ensuring smooth daily operations and high-quality customer service.
• Trained full-time and temporary employees on operational procedures and coordinated staffing during high-volume events.
• Troubleshot parking payment equipment by inspecting system functionality, performing equipment restarts, and resolving issues to minimize service interruptions.

Relevant Coursework: Hardware and Software Components; Data Management; Network

Memberships: Key Club and National Honor Society