Samil Lukman
Columbus,OH
Summary
Results driven Data Center Technician III with experience in infrastructure deployment, network support, fiber optic testing, and troubleshooting. Skilled in rack and stack, structured cabling, cable dressing, hardware installation, patching, system upgrades, documentation, and diagnostics using VFL, OTDR, and FIB-500. Proven ability to resolve technical issues, maintain system reliability, and support large scale data center operations.
Strong background in team leadership, quality control, safety compliance, process improvement, and accurate project documentation. Recognized for problem solving, attention to detail, and consistently delivering high quality results in fast paced environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Technician III
E2Optics LLC
New Albany, OH
12.2024 - 11.2026
- Maintained accurate documentation of maintenance activities and audit results, contributing to process improvements and informed decision-making.
- Collaborated with cross-functional teams to implement system upgrades and enhancements effectively.
- Trained junior technicians on troubleshooting techniques and best practices for equipment maintenance.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Dressed and labeled cables for easy identification and traceability.
- Implemented preventive maintenance programs, resulting in a measurable reduction in equipment failures and service interruptions.
- Assisted in the training of junior technicians, fostering a knowledgeable and skilled workforce.
Field Supervisor
Docgo
New York
01.2023 - 10.2024
- Managed and coordinated daily operations of field staff to ensure efficient and effective service delivery.
- Supervised a team of field technicians, providing guidance, training, and performance evaluations to enhance team productivity.
- Developed and implemented operational procedures to streamline field activities and improve service quality.
- Monitored field operations to ensure compliance with company policies, safety regulations, and industry standards.
- Collaborated with management to develop strategic plans for improving field service operations and customer satisfaction.
- Analyzed field data and prepared reports to identify trends, assess performance, and recommend improvements.
- Resolved customer issues and escalations promptly to maintain high levels of customer satisfaction and retention.
- Liaised with other departments to ensure seamless communication and coordination of field activities.
Admin Tech
Medix
New York
02.2021 - 12.2022
- Provided administrative support to ensure efficient operation of the office, including managing schedules, organizing meetings, and maintaining filing systems.
- Assisted in the coordination and execution of company events, contributing to planning, logistics, and communication efforts.
- Managed correspondence, including emails and phone calls, ensuring timely and professional responses to internal and external inquiries.
- Prepared and edited documents, reports, and presentations, ensuring accuracy and adherence to company standards.
- Collaborated with team members to streamline office procedures and enhance overall productivity.
- Supported the onboarding process for new employees by preparing orientation materials and assisting with training sessions.
- Maintained office inventory and ordered supplies as needed, ensuring resources were available for daily operations.
- Utilized company software and tools to input data, generate reports, and track project progress.
- Acted as a liaison between departments.
Telecommunication Technician
Tigo Ghana
Ghana
05.2017 - 02.2018
- Installed, maintained, and repaired telecommunications systems and equipment, ensuring optimal performance and reliability.
- Conducted regular inspections and tests of telecommunication systems to identify and resolve technical issues promptly.
- Collaborated with cross-functional teams to implement network upgrades and enhancements, improving service quality and customer satisfaction.
- Provided technical support and troubleshooting assistance to clients, addressing and resolving service disruptions efficiently.
Education
GED -
Tema Senior High School
Accra,GhanaSkills
Fiber Testing & Data
Center Diagnostics Using VFL,
OTDR, FIB-500, and Technical
Troubleshooting Equipment
Data Center Infrastructure, Rack
& Stack, Structured Cabling, and
Network Hardware Deployment
Preventive Maintenance,
Equipment Reliability, and
Production Support
Quality Control Compliance, OSHA Safety, and Operational Standards
Leadership, Cross Functional
Team Collaboration, and High
Pressure Problem Solving
Safety Leadership, OSHA
Compliance, Risk Awareness, and
Safe Work Practices
Accomplishments
- Documented and corrected cable and equipment labeling discrepancies, enhancing asset tracking, reducing troubleshooting time, and supporting improved system uptime.
- Led and coordinated a team of 8 technicians on a critical troubleshooting project, driving efficient problem resolution and maintaining operational objectives.
- Recognized for adaptability, commitment to safety, and the ability to work independently while consistently delivering high quality results.
- Mentored junior technicians and reinforced EIA/TIA cabling standards, promoting quality workmanship, compliance, and industry best practices.
Certification
- Drivers License 2022
- OSHA Certificate 2022
- OSHA Certificate 2026
Languages
English
Full Professional
Timeline
Technician III
E2Optics LLC
12.2024 - 11.2026
Field Supervisor
Docgo
01.2023 - 10.2024
Admin Tech
Medix
02.2021 - 12.2022
Telecommunication Technician
Tigo Ghana
05.2017 - 02.2018
GED -
Tema Senior High School