Tyra Nettles-Bentley
Clarksville,Tennessee
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges that use interpersonal skills, excellent time management and technical support skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative III
Elevance Health
10.2019 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Sufficiently provide Web Support to members/policyholders; assisting members to correct website/app, online registration, password reset and help with navigating the online web portal
- Managing inquiries from policyholders, providers and others for information, performing research to respond to inquiries and interpreting policy provisions to determine the most effective response
- Process providers' medical claims according to business regulation, internal standards and processing guidelines
- Resolves system edits and claims errors through use of investigative sources
Customer Service Representative
CVS HEALTH
07.2018 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Educated customers about billing, payment processing and support policies and procedures
- Increased efficiency and team productivity by promoting operational best practices
Substitute Teacher
TEACHERS ON CALL
08.2016 - 06.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Upheld classroom routines to support student environments and maintain consistent schedules
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities
- Integrated existing and new technology into the classroom to help provide a creative and fun learning environment
- Took notes and prepared reports on school day activities to provide to the primary teacher
Elementary Teacher
CERIA TRAVIS ACADEMY
08.2012 - 06.2016
- Prepared materials for lessons, assignments and assessments and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals
- Built positive relationships with parents to involve families in the educational process
- Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to the next grade level
- Supervised students based on licensing, administration and compliance standards to promote a safe, clean and nurturing classroom environment
Education
Bachelor of Arts -
Concordia University
Mequon, WI11.2012
Skills
- Professional Telephone Demeanor
- Calm and Professional Under Pressure
- Administrative and Office Support
- Advanced Computer Proficiency
- Excellent Interpersonal Skills
- Web Support
- Medical Terminology
- Health Insurance Industry Knowledge
- Insurance Claims
- Knowledge of HIPAA Regulations
Timeline
Customer Service Representative III
Elevance Health
10.2019 - Current
Customer Service Representative
CVS HEALTH
07.2018 - 05.2019
Substitute Teacher
TEACHERS ON CALL
08.2016 - 06.2018
Elementary Teacher
CERIA TRAVIS ACADEMY
08.2012 - 06.2016
Bachelor of Arts -
Concordia University
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