Tyra Smith

V.P. of Business Operations

Brock Beauty Inc.

06.2012 - Current

Work closely with company owners to ensure alignment with best practices and overall corporate goals.
Aid in planning and supervising tasks to elevate operational performance and reach profit targets.
Assist with budgeting, forecasting, financial planning, tax preparations, and bookkeeping to ensure fiscal responsibility and accountability.
Collaborate with accounts payable and accounts receivable to review payments and ensure all processes are followed and accurate amounts are transacted.
Source, interview, and onboard new employees while promoting initiatives to encourage positive staff feedback and engagement.
Set team priorities, manage schedules, and track employee performance.
Contribute to global expansion efforts by reviewing organic growth strategies, participating in trade show events, and banking and fulfillment setup in new international markets.
Foster strong customer relationships by resolving issues promptly and reviewing customer feedback.
Coordinate with the marketing team to design, implement, and schedule effective email campaigns.
Participate in the use of marketing tools like TikTok and Facebook live.
Provide assistance with contract reviews and trademark registration and renewals.
Collaborate with the IT department to ensure office equipment functioning properly, and manage website maintenance and shopping cart updates.
Organize regular check-in meetings with the sales team to discuss progress, challenges, and necessary adjustments.
Assist with warehousing and logistics by managing inventory, ensuring order fulfillment accuracy, and coordinating shipment bookings.
Collaborate with the research and development team to ensure proper product quality control and assurance.