Tyra Thomas
Kansas City,MO
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 7 years of relevant work experience to your team. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
5
5
years of professional experience
Work History
Consultant
Progressive
2024.01 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Onboarded and managed new client accounts to boost retention rates.
Healthcare Customer Service Representative
UMB Bank
2022.05 - 2023.12
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Resolved billing inquiries and disputes in timely fashion.
- Entered patient demographic and insurance data into electronic medical record system.
- Exhibited high energy and professionalism when dealing with clients and staff.
PSE Clerk
United State Postal Service
2021.09 - 2023.01
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted mail according to size, shape and destination.
- Used automated mail processing equipment to sort and collate mail.
Service Advisor
US Bank Service Center
2019.07 - 2021.05
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
High School Diploma -
Northeast High School
Pride, LA05.2014
Skills
- Document and Records Management
- Health Information Access Management
- Policy and Procedure Adherence
- Microsoft Office
- Handling Customer Complaints
- Workflow Management
- Information Confidentiality
- Microsoft Outlook
- Progress Reporting
- Listening Skills
- Critical Thinking
- Customer Service
- Problem-Solving
- Client Relationships
- Integrity and Honesty
- Analytical Thinking
- Customer Relationship Management
- Client Engagement
- Work Planning and Prioritization
- Performance Tracking
Timeline
Consultant
Progressive
2024.01 - Current
Healthcare Customer Service Representative
UMB Bank
2022.05 - 2023.12
PSE Clerk
United State Postal Service
2021.09 - 2023.01
Service Advisor
US Bank Service Center
2019.07 - 2021.05
High School Diploma -
Northeast High School