Tyra Tione Moore

Resolve problems for WM drivers. Create tickets or request services for WM customers. Report dumpsters that are damaged. Keep a log of tickets that drivers did not use. Call customers to give them an ETA of the driver. Assisting Route Managers with their drivers' routes. Ordering different sizes of equipment for the drivers.

• Managed inbound and outbound calls responding to customer inquiries and concerns
• Trained and developed new team members on customer service initiatives and operational procedures
• Assisted Service Manager with daily operations in a fast-paced shop environment
• Continuously met or exceeded daily service quality and performance scores
• Validated data and resolved problems related to system-generated information
• Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company
• Coordinated with other dispatchers to ensure efficient delivery schedules were met.
• Maintained logs of all incoming calls and assigned tasks.