Melissa Hernandez
Portland
Summary
Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Overview
13
13
years of professional experience
Work History
Dispatcher/Router Combo
WM
12.2018 - Current
- Communicated with drivers and personnel to coordinate timely service.
- Collaborated with dispatchers to maintain seamless coverage
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Provided exceptional customer service to customers and drivers, remaining empathetic and patient during high-stress situations
Industrial Router
WM
12.2020 - 09.2021
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality work standards.
- Research factors behind site success and opportunities with metrics
- Maintain open and transparent relationships with sales team to best satisfy customers needs within site capabilities
- Work directly with dispatch to keep same day routes running as smoothly as possible
Call-Taker/Dispatcher
Portland Emergency Communications
08.2018 - 12.2018
- Take calls from the public and assist with providing the proper forms of emergency responders to aid the situation
- Aid on site fire and police responders to safely mediate the events
Full Time Athlete
Nike Company Store
11.2015 - 09.2017
- Bring Nike Service Ethos to life
- Train new hires in Premium Customer service practices
- Direct communication with senior leadership with training tools and feedback
Patient Care Coordinator
Kadence INC.
12.2014 - 03.2015
- Verify health insurance
- Contact referral sources (hospitals, doctors, case managers)
- Schedule deliveries
- Create payment schedules
- Troubleshoot issues with equipment
Assistant General Manager
Jamba Juice
06.2012 - 12.2014
- Aid General Manager with a variety of tasks and maintain company standards while meeting store/district goals
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Create weekly staff schedules
- Conduct meetings
Education
AA -
Las Positas College
Livermore, CABachelor of Science - Business Administration
Oregon State University -eCampus College of Business
Corvallis, OR12-2025
Skills
- Customer service
- Call prioritization
- Teamwork and cooperation
- Critical thinking skills
- Staff management
- Data entry
- Self-discipline
- Staff development
- Adaptable
- Time management
Timeline
Industrial Router
WM
12.2020 - 09.2021
Dispatcher/Router Combo
WM
12.2018 - Current
Call-Taker/Dispatcher
Portland Emergency Communications
08.2018 - 12.2018
Full Time Athlete
Nike Company Store
11.2015 - 09.2017
Patient Care Coordinator
Kadence INC.
12.2014 - 03.2015
Assistant General Manager
Jamba Juice
06.2012 - 12.2014
AA -
Las Positas College
Bachelor of Science - Business Administration
Oregon State University -eCampus College of Business
Similar Profiles
Daniel FrameDaniel Frame
Operations Manager at WMOperations Manager at WM
Daniel Reyes JrDaniel Reyes Jr
Plant Maintenance Technician at WMPlant Maintenance Technician at WM
Jen ToblerJen Tobler
Operations Specialist at WMOperations Specialist at WM