Tyra Trent
Atlanta,GA
Summary
Well-qualified Leasing, Marketing, and Project Manager with proven success in many environments including property management, hospitality, and education. Servant leader with ingrained ability to build trust, create engaging media deliverables, and delivering concise, yet descriptive memos that lead to lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Leasing Consultant and Multi-Site Marketing Captain
AMLI Residential
09.2023 - Current
- Dually liaise with both property and prospective tenant, to meet needs of both parties through consultations and tours conducted virtually or in-person
- Exceed monthly and quarterly leasing goals by at least 7-20% consistently
- Track daily traffic, occupancy, and applications through various software databases include MeetElise AI, Entrata, Snappt, etc. Send daily reports to Regional Area Vice President and other superiors by end of business day.
- Ensure unit’s curb appeal by performing inspections, and report work orders to maintenance team to ensure unit’s livable condition and Class A quality
- Generate interest in community by ongoing engagement on community's social media, coordinating resident events, and delivering weekly email blasts to residents.
- Partner with vendors and local businesses to participate in AMLI Perks Discount program for residents.
Licensed Apartment Locator
Smart City Locating
02.2023 - 09.2023
- Initiate warm, helpful, and accurate contact with potential residents also known as “leads”, generated from own personal referrals, as well as from Smart City’s social media and website.
- Screen each client through effective discovery process which includes active listening and logging client's source of income, budget, needs, and preferences, etc.
- Schedule and accompany over 210 pre-qualified clients on tours or conduct virtual stand-in tours for out-of-town relocating clients.
- Created and managed accurate occupancy forecasts and budgets.
Leasing Consultant
Cushman & Wakefield
05.2023 - 09.2023
- Provide friendly, professional service and intermediate Spanish-speaking to leads and current tenants alike in predominantly bi-lingual, Class C mid-rise community
- Dually liaise with both property and prospective tenant, to meet needs of both parties through consultations and tours conducted virtually or in-person
- Screen each client through SNAPPT software and logging client's source of income, budget, needs, and preferences in CRM software
- Manage prospect, applicant, and resident information through various software databases including Yardi, RentCafe CRM, Blue Moon, Checkpoint ID verification, Snappt, and Microsoft Office
- De-escalate and respond sensitively to customer service or account-related concerns
- Ensure unit’s curb appeal by performing move-in and move-out inspections, and report work orders to Maintenance / Make Ready team to ensure unit’s livable condition
- Enforce solid application of Fair Housing laws and regulations to ensure property compliance and equity in customer's leasing experience.
Licensed Leasing Agent
Caliber Associates
06.2015 - 11.2022
- Create and personalize marketing of over 150 apartment and mixed-use listings to bring in thousands of leads/ clients using creative design software.
- Build lasting trust and relationships, tailoring to each client's needs through active listening, market knowledge, and limiting options to encourage informed decision-making by client.
- Combine quick and critical thinking with strong sales expertise to effectively close deals
- Pair clients with best possible apartment through networking with various multi-family and mixed-use companies.
6th & 8th Grade Mathematics Teacher
Teach For America
06.2017 - 06.2019
- Selected from approximately 37,000 applicants nationwide to join national teacher corps and commit two years to teach students of under-resourced public schools to bridge education inequality gap in those communities and acquire significant gains in student achievement
- Write daily data-driven and engaging lesson plans to maximize student performance in Common Core standards.
- Apply public speaking skills from undergraduate coursework to keep over 100+ students engaged, encouraged, and learning in a classroom setting.
- Performed weekly quantitative data analysis of individual and collective student performance using Mastery Connect software
- Engage in weekly professional development, cultural awareness seminars, discussion groups, interactive workshops, readings, and learning teams specific to teaching license area of secondary education.
Server/ Bartender
Eataly
06.2016 - 09.2017
- Present food and cocktails in fast-paced, high volume New York City restaurant that venues wedding receptions, corporate gatherings, and other private buy-out events
- Analyze service performance data of hourly sales and tips through Toast POS software systems after every shift
- Skilled at greeting new people, making positive first impressions, and public speaking to consistently maintain positive customer experience with new and returning customers
- Extensive product and brand knowledge from memory, written and verbal repetition of over 75 food, drink, and apparel items between 3 of the company’s venues
- Designated trainer for new servers by management.
Education
B.A. Media, Journalism, and Film - 3.46 GPA
Howard University School of Communications
Washington, DC05.2017
Skills
- Adobe Creative Suite/ Canva
- Copywriting
- Customer relationship management CRM
- Data analysis
- Event planning
- Lesson writing
- Marketing
- Project management
- Public speaking
- Social media
- Speech writing
- Sales
Timeline
Leasing Consultant and Multi-Site Marketing Captain
AMLI Residential
09.2023 - Current
Leasing Consultant
Cushman & Wakefield
05.2023 - 09.2023
Licensed Apartment Locator
Smart City Locating
02.2023 - 09.2023
6th & 8th Grade Mathematics Teacher
Teach For America
06.2017 - 06.2019
Server/ Bartender
Eataly
06.2016 - 09.2017
Licensed Leasing Agent
Caliber Associates
06.2015 - 11.2022
B.A. Media, Journalism, and Film - 3.46 GPA
Howard University School of Communications
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