Tyraina Myers

Hired as a member of the Operational Risk Management team under the ERT (Enterprise Risk Technology), creating project documentation and tracking project performance using Project Tracking System 2.0 (PTS)

• Create project documentation and track project performance using Project Tracking System 2.0 (PTS), involving seven use cases.
• Monitored task progress and followed up on overdue action items.
• Tracked project milestones, dependencies, and risks in the Project Tracking System (PTS).
• Prepared project reports and shared updates with management teams.
• Facilitate any ad hoc decks, slides for any ask from ORM, or Tech, and fire drills.
• Coordinate with tech leads for bi-weekly reminders for PTS status updates, milestones, and percentages.
• Create and maintain Business Critical Milestones (BCMs).

Hired as a member of the Fast and Furious agile team

• Prepared reports and dashboards for Spectraforce management teams.
• Gathered business requirements for Spectraforce client staffing projects.
• Analyzed data in Excel to support business decisions.

Hired as a member of Enterprise Risk Management (ERM) team

• Gathered Citibank business requirements for technology and operations teams.
• Supported Citibank stakeholders through requirement reviews and change discussions.
• Analyzed gaps in workflows and recommended process improvements.
• Prepared user stories, acceptance criteria, and traceability matrices.
• Coordinated UAT activities and tracked issue resolution in JIRA.
• Collaborated with developers, testers, and product owners in Agile delivery.
• Analyzed existing systems and processes, identified gaps and recommended improvements.
• Documented test cases for validating system functionality against user requirements.
• Identified opportunities for automation of manual processes through technology solutions.
• Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
• Conducted stakeholder interviews to understand user needs and preferences.
• Collaborated with IT teams on the development of applications based on business requirements.
• Monitored project progress using metrics such as timeline, budget, resources utilization.

Hired a member of the Enterprise Content Management (ECM) team.

• Collaborated with developers, testers, and product owners in Agile delivery.
• Performed root cause analysis to determine underlying issues in complex problems.
• Documented test cases for validating system functionality against user requirements.
• Created data flows to illustrate the flow of information between various stakeholders.
• Assisted in developing strategies for improving customer service operations efficiency.
• Generated standard or custom reports summarizing business, financial or economic data.
• Coordinated UAT activities and tracked issue resolution in JIRA.
• Validated data in Excel and SQL for reporting accuracy.

Hired as a member of the Quality Assurance team.

• Managed a critical enhancement of the VIPER HL7 eMDR application complaint handling.
• Documented requirements, priorities, and action items for project teams.
• Tracked issues, changes, and approvals in project management tools.
• Managed daily activities of cross-functional teams to ensure successful completion of tasks within timeline.
• Facilitated status meetings and communicated project updates to leadership.
• Ensured compliance with organizational policies and procedures throughout the project life cycle.
• Identified potential risks associated with projects and implemented strategies to mitigate them.
• Developed and maintained project plans, schedules, budgets, and other related documents.

Hired as a member of Office of Ethics and Compliance (OEC) IT Transparency team.

• Managed and oversee systems to track and report promotional spend on HealthCare Practitioners (HCP) and HealthCare Organizations (HCO).
• Maintained and tracked the Expense Manager designed Out of the Box (OOB) to consolidate spending from disparate electronic systems across an enterprise, aggregate, and validate spending by linking and matching HCPs against the HMS Master File.
• Created PowerPoint presentations across the business units, Agile teams, and stakeholders for status updates and changes throughout the projects.
• Allowed users to define state and federal reporting rules, track spending by HCP, HCO, purpose, and category.
• Maintained employee data consists of name and UPI provided through HR feed.