TYRAIYA HOLCOMB
Temple Hills,US
Summary
Dedicated career professional with 14 years in Sales Management and Office Administration earning experience in human resources, retail management, reception/front office management, excelling in strategic initiatives that drive sales and enhance customer satisfaction. Adept in team building and performance management, fostering a culture of innovation and shared success across office or multi-store operations. Passionate about leveraging analytical skills and market insights to optimize inventory management and boost profit margins.
Overview
12
12
years of professional experience
Work History
District Manager
The Good Feet Store
DC/MD
11.2023 - Current
- Led district operations, boosting sales and customer satisfaction through strategic initiatives.
- Managed multi-store teams, achieving consistent revenue growth and operational efficiency.
- Implemented training programs, enhancing staff performance and reducing turnover rates.
- Analyzed market trends, optimizing inventory management and increasing profit margins.
- Fostered collaborative environment, improving communication and team cohesion across locations.
- Spearheaded multi-store operations, driving revenue growth and operational efficiency through strategic initiatives and team development.
- Cultivated a cohesive team environment, improving cross-location communication and fostering a culture of shared success and innovation.
Store Manager
The Good Feet Store
Washington, DC
07.2022 - 11.2023
- Oversee store operations, achieving profit targets and maintaining policy compliance.
- Lead inventory management, ensuring adherence to company guidelines and efficient stock handling.
- Recruit, train, and manage a high-performing team, fostering a collaborative work environment.
- Analyze financial performance, interpreting profit and loss statements to drive sales strategies.
- Implement effective sales techniques, enhancing customer satisfaction and store cleanliness.
- Drive operational excellence and sales growth in assigned retail store, ensuring policy adherence and optimal inventory management to exceed profit targets.
Store Manager
ECCO Retail
09.2019 - 07.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
Store Manager
Claires Accessories
01.2019 - 09.2019
- Develop, maintain and manage departmental as well as facility budgets.
- Manages facility through training as well as working in every facility’s operational areas inclusive of sales floor, front-end, merchandise flow along with offices.
- Ensure clean and safe environment through training.
- Participate in all safety activities like safety inspections, risk control meetings, facility tours and accident reviews.
- Attain individual sales objectives as well as customer service goals.
- Complete store operational requirements by scheduling and assigning employees, following up on work results.
- Maintain store staff by recruiting, selecting, orienting, and training employees.
- Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensure availability of merchandise and services by approving contracts; maintaining inventories.
- Formulate pricing policies by reviewing merchandising activities.
Co-Manager/Store Manager
Claires Accessories
09.2018 - 01.2019
- Develop, maintain and manage departmental as well as facility budgets.
- Manages facility through training as well as working in every facility’s operational areas inclusive of sales floor, front-end, merchandise flow along with offices.
- Ensure clean and safe environment through training.
- Participate in all safety activities like safety inspections, risk control meetings, facility tours and accident reviews.
- Attain individual sales objectives as well as customer service goals.
Store Manager
AAFES
09.2014 - 08.2018
- Set performance goals and project deadlines that align with the company’s larger plans.
- Delegate work to employees, track progress and provide constructive feedback throughout projects.
- Address problems with work quality, issues between employees and other concerns in an effective, timely manner.
- Ensure employees adhere to company policies and legal regulations.
- Serve as a link between subordinates and upper management.
- Conduct performance reviews, motivate team members and create strategies to boost productivity.
Sales Associate
AAFES
10.2013 - 09.2014
- Utilize the company’s POS system to cash customers out or administer returns.
- Collaborate with other team members to keep the sales floor area clean and organized at all times.
- Providing product recommendations.
- Answering questions.
- Alerting customers to product options.
- Expanding sales revenues by up-selling support programs and product accessories.
- Develop solutions for customers by listening to their needs and recommending the appropriate products.
- Greet customers as they enter the store and help them to find the proper team member to assist them.
Education
Diploma - undefined
Potomac High School
Oxon Hill, MDSkills
- Sales
- Scheduling
- Team Building
- Retail Management
- Store Management
- Administrative
- Microsoft Excel Store Operations
- Staff Management Goal Setting
- Financial Management
- Customer Service
- Inventory Control
- Budgeting Performance Management Training
- Concur
- Power BI
Timeline
District Manager
The Good Feet Store
11.2023 - Current
Store Manager
The Good Feet Store
07.2022 - 11.2023
Store Manager
ECCO Retail
09.2019 - 07.2022
Store Manager
Claires Accessories
01.2019 - 09.2019
Co-Manager/Store Manager
Claires Accessories
09.2018 - 01.2019
Store Manager
AAFES
09.2014 - 08.2018
Sales Associate
AAFES
10.2013 - 09.2014
Diploma - undefined
Potomac High School