Makesha Brim
Eden,North Carolina
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Press Ganey through expert problem-solving and active listening. Skilled in computer proficiency and critical thinking, achieved increased loyalty and first-call resolution rates. Demonstrates a commitment to excellence and continuous improvement in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Press Ganey
04.2024 - 06.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Sought ways to improve processes and services provided.
Customer Service Representative
Teleperformance
08.2022 - 03.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Customer Service Representative
Symphony Placements
11.2021 - 08.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Education
John M Morehead High School
Eden, NCSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
- Computer Proficiency
Timeline
Press Ganey
04.2024 - 06.2024
Customer Service Representative
Teleperformance
08.2022 - 03.2024
Customer Service Representative
Symphony Placements
11.2021 - 08.2022
John M Morehead High School