Kori Harden
Kansas City,KS
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
TJ Maxx, TJX Companies
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
EVS
Bally's Casino
09.2023 - Current
- Spearheaded proper training with use of chemicals and cleaning tools and devices.
- Covered extra shifts during employee absences.
- Abode by and enforced department policies and procedures.
- Planned, organized, directed and monitored work flow of Environmental Services staff.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Caregiver
The Parkway Senior Living
05.2023 - 10.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Customer Service Associate
Walgreens Pharmacy
10.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Pro Customer Services
The Home Depot Inc
05.2020 - 05.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a fast paced setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent technology skills
Education
Bachelor of Science - Agriculture/ Animal Sciences
University of Arkansas At Pine Bluff
Pine Bluff, AR05.2026
High School Diploma -
Paseo Academy of Fine And Performing Arts
Kansas City, MO05.2022
Skills
- Excellent communication
- Patient Companionship
- Problem-Solving
- Time Management
- Attention to detail
- Active listening
- Problem-solving abilities
- Activities of Daily Living
- Relationship Building
- Basic Housekeeping
Timeline
EVS
Bally's Casino
09.2023 - Current
Caregiver
The Parkway Senior Living
05.2023 - 10.2023
Customer Service Associate
Walgreens Pharmacy
10.2021 - 03.2022
Pro Customer Services
The Home Depot Inc
05.2020 - 05.2021
Customer Service Cashier
TJ Maxx, TJX Companies
Bachelor of Science - Agriculture/ Animal Sciences
University of Arkansas At Pine Bluff
High School Diploma -
Paseo Academy of Fine And Performing Arts