Resolved customer complaints and maintained clean and tidy checkout area.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Met customer service goals and exceeded customer expectations.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Processed customer orders and accurately handled payment transactions.
Answered product questions using knowledge of sales and store promotions.
Maintained customer satisfaction with quick and professional handling of product returns.
Assistant Varsity Baseball Coach
Roosevelt High School
01.2023 - 05.2023
Prioritized at all games, practices and away events.
Modeled appropriate behavior on and off field.
Developed personalized conditioning plans for players.
Education
No Degree - Fire Science
Fresno City College
Fresno, CA
06.2024
High School Diploma -
Clovis North High School
Fresno, CA
06.2022
Skills
CPR/BLS Certified
Emergency Medical Technician Certified
Excellent Communication
Excellent Customer Service
Weight training and staying in excellent shape
On day to day bases I make sure that my body is well trained and kept to a standard best fit to be a firefighter. This involves weight training, calisthenics, and eating the right food fit for what I do.
Customer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hillCustomer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hill