Tyrece Thompson
Cortland
Summary
Deliver advanced administrative support and technical expertise in computer systems management. Proven ability to manage high call volumes while ensuring exceptional customer service and satisfaction. Strong skills in network setup, troubleshooting, and data analysis, complemented by proficiency in Microsoft Office applications.
Overview
2
2
years of professional experience
Work History
Sales Representative
Rent to Own Services
Remote
07.2021 - 12.2021
- Informed customers about products and services to help them make informed purchasing decisions.
- Managed inbound and outbound calls to enhance customer experience and resolve inquiries.
- Conducted post-call reviews and reports to identify trends and improve future interactions.
- Participated in team meetings to discuss strategies and share insights.
- Updated mailing lists for accurate record-keeping.
- Produced graphs and charts to visually represent data for reviews.
Customer Representative
IBEX Global
New Kingston
03.2020 - 03.2021
- Managed high call volumes while maintaining exceptional service standards.
- Facilitated customer order placements and directly resolved inquiries to enhance satisfaction.
- Monitored package tracking, delivering updates promptly to customers.
- Investigated package delivery issues to identify solutions and improve resolution times.
- Responded to customer questions and concerns with clarity.
- Participated in team discussions to share insights and enhance overall operational effectiveness.
- Temporarily monitored agent calls, offering constructive feedback for quality improvement.
- Reviewed calls and shared tips to elevate overall agent performance.
Education
Bachelor of Business Administration - Business Administration
Bryant & Stratton College
Syracuse, NY12-2026
Associate of Applied Science Degree - Network Technology
Bryant & Stratton College
Syracuse, NY04-2024
Skills
- Sales process knowledge
- Client relationship management
- Customer problem-solving
- Sales negotiation
- Product knowledge
- Market research
- Microsoft Office proficiency
- Microsoft Office
- Analytical thinking
- Time management
- Reliability
- Independence
- Team leadership
- Active listening
- Time management
Training
- Hardware & Networking Fundamentals
- Routing & Switching in Networking
- Learning Communities
- Psychology
- Software & Operating System
- Bus Information Systems Principles
- College Mathematics
- Research & Writing
- Career Development Theory & Practice
- Operations Management
- Project Scheduling & Cost Management
- Microeconomics
- Logic and Reasoning
- Interpersonal & Group Dynamics
- Accounting Principles I & II
- Marketing Management
- Global Management
- Statistics
- Advanced Research and Writing
- Organizational Psychology
- Business Law & Ethics
Volunteer Experience
- Camperdown High School Basketball Program, 6B Camperdown Road, Kingston, Jamaica, IYSL Basketball Program, 05/19, 09/19, Monitoring, training, and mentoring of children ages 10-16., Helping to develop and nurture basketball and life skills.
- Basketball Summer Camp, 06/19, 08/19, Assisted with training and monitoring the basketball teams (under 14, 16 and 19) to help prepare for the upcoming basketball season.
- Caribbean Maritime Institute, Palisadoes Park, Norman Manley Hwy, Assistant Basketball Coach, ISSA 2019 - 2020, Assisted in the training and mentoring of players and coaching at games.
Accomplishments
- Most Outstanding Player (Basketball), 2017-2018, Knox College High School
- Sports Man of the Year, 2017-2018, Knox College High School
- ISSA Basketball U19 Captain, 2016-2018, Knox College High School
- ISSA Basketball U16 Captain, 2015-2016, Knox College High School
- National Basketball Player, Jamaica National Team
- Under-17 Central Basketball Tournament, 2017, Jamaica National Team
- NBA Basketball Without Borders Top 100 Camp Americas, 2017, Jamaica National Team
- Digicel Jumpstart New York Experience, 2016, Jamaica National Team
- ISSA Basketball U19 Captain, 2018-2019, Camperdown High School
- USCAA National Academic ALL-AMERICAN AWARD, 2023-2024
- USCAA National Academic ALL-AMERICAN AWARD, 2024-2025
- USCAA National Academic ALL-AMERICAN AWARD, 2025-2026
- 8x Bryant & Stratton Dean’s List, 2024-2026
Timeline
Sales Representative
Rent to Own Services
07.2021 - 12.2021
Customer Representative
IBEX Global
03.2020 - 03.2021
Bachelor of Business Administration - Business Administration
Bryant & Stratton College
Associate of Applied Science Degree - Network Technology
Bryant & Stratton College