Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyree Purham

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

10
10
years of professional experience

Work History

Carrier Sales Representative

Direct Connect Logistix
03.2020 - Current
  • Develop firm relationships with customers to understand individual shipping needs.
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Provide excellent service and attention to customers when face-to-face, or through phone and email conversations.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Security Enforcer

Kilroy's Bar & Grill
05.2019 - 03.2020
  • Verified IDs for legal age prior to admission into premises.
  • Inspected each person to check for weapons or contraband before entering premises.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Family Case Manager

Department of Child Services (FACE)
04.2016 - 12.2017
  • Supervised parental visitations between children placed in alternate care at FACE facilities to ensure the environment was safe physically and emotionally
  • Met with clients to determine necessary services and make treatment recommendations.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.

Help Desk Support Specialist

Marian University
08.2013 - 08.2016
  • Assisted customers with instructional support and product troubleshooting.
  • Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
  • Supported customers with password resets and account customization.
  • Opened service tickets for clients, documenting user information and description of problem.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Education

Business Analytics

Marian University
Indianapolis, IN

Business Management

Vincennes University
Vincennes, IN

Skills

  • Data entry
  • Customer service
  • Relationship development
  • Organization
  • After-Sales Support
  • Retention Strategies
  • Sales Closing
  • Revenue Generation
  • Product and Service Knowledge
  • Account Development

Timeline

Carrier Sales Representative

Direct Connect Logistix
03.2020 - Current

Security Enforcer

Kilroy's Bar & Grill
05.2019 - 03.2020

Family Case Manager

Department of Child Services (FACE)
04.2016 - 12.2017

Help Desk Support Specialist

Marian University
08.2013 - 08.2016

Business Analytics

Marian University

Business Management

Vincennes University

Similar Profiles

CREATE PROFILE
Tyree Purham