Tyrehon Governor
Addis,LA
Summary
Adept Patient Service Representative with a proven track record at Holly Court Assistant Living, enhancing practice revenue through effective copayment collections and outstanding balance management. Skilled in HIPAA compliance and customer service, I excel in creating a trusting atmosphere for patients while efficiently handling medical documentation and appointment scheduling. Organized Patient Service Representative with 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Holly Court Assistant Living
04.2024 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Patient Service Representative
Baton Rouge Clinic
05.2022 - 11.2023
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Patient Service Representative
OLOL Regional Medical Center
03.2015 - 08.2020
- Answered incoming calls, scheduled appointments and filed medical records.
- Took copayments and compiled daily financial records.
- Used software to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
Education
General Studies
White Castle High
White Castle, LA05.2014
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient Intake
- Payment Collection
- Scheduling appointments
- Patient greeting
- Document filing
- System updates
Timeline
Patient Service Representative
Holly Court Assistant Living
04.2024 - Current
Patient Service Representative
Baton Rouge Clinic
05.2022 - 11.2023
Patient Service Representative
OLOL Regional Medical Center
03.2015 - 08.2020
General Studies
White Castle High