Maritza Destin
New York,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Intake Coordinator
Liakas Law
03.2023 - Current
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conferred with clients and other involved parties to gather and track case information.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
Medical Assistant Receptionist
Edison -Metuchen Orthopedics
04.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Checked patient insurance, demographic and health history to keep information current
Medical Assistant Receptionist
In Step Podiatry PA INC
06.2021 - 12.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Compliance Agent
Desloge Home Medical Equipment
04.2018 - 12.2020
- Reviewed customer data to assess current issues and determine potential solutions
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Trained new employees each quarter in procedures and policies in order to maximize team performance
- Monitored CPAP and BiPAP devices
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
Education
Bachelor of Arts - Business Management
Florida Memorial University
Opa-locka, FL2024
High School Diploma -
August Martin High School
Jamaica, NY2015
Skills
- Report generation
- Office equipment proficiency
- Credit card payment processing
- Stockroom procedures
- Courteous, professional demeanor
- Inbound and outbound calling
- Shipping and receiving understanding
- French, Spanish, Creole and English
- Call center experience
- Creative problem solving
- Data analytics
Certification
Google Data Analytics Certificate (2022)
Timeline
Client Intake Coordinator
Liakas Law
03.2023 - Current
Medical Assistant Receptionist
Edison -Metuchen Orthopedics
04.2022 - Current
Medical Assistant Receptionist
In Step Podiatry PA INC
06.2021 - 12.2021
Compliance Agent
Desloge Home Medical Equipment
04.2018 - 12.2020
Bachelor of Arts - Business Management
Florida Memorial University
High School Diploma -
August Martin High School
Google Data Analytics Certificate (2022)
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