Tyrel Maielua
‘Aiea,HI
Summary
Working in the food service and hospitality industry over the last 18 years has taught me how to effectively resolve issues pertaining to both patrons and employees. My teamwork skills has also improved tremendously throughout the years. Providing assistance to my team is paramount because it enhances the overall production and flow of the business. Continuing to develop my knowledge of food culture and hospitality has increased my passion for the industry. Additionally, I have become a more outspoken, courteous and helpful team member, which in turn, creates a more positive work environment.
Overview
16
16
years of professional experience
Work History
Shift Manager
Ichiriki Japanese Nabe Restaurant
03.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Server
Nordstrom
03.2008 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Barback
Level 4 Nightclub & Ultra Lounge
08.2008 - 09.2010
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
Education
Bachelor of Science - Biology
University of Hawaii At Manoa
Honolulu, HI05.2013
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Schedule Management
- Documentation And Reporting
- Strong Work Ethic
- Cleanliness standards
- Suggestive Selling
- Wine service
Timeline
Shift Manager
Ichiriki Japanese Nabe Restaurant
03.2021 - Current
Barback
Level 4 Nightclub & Ultra Lounge
08.2008 - 09.2010
Server
Nordstrom
03.2008 - 08.2016
Bachelor of Science - Biology
University of Hawaii At Manoa
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