Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyrel Stott

Mancelona

Summary

Detail-oriented with hands-on experience in Active Directory, Office 365, general troubleshooting, and user management. Committed to delivering efficient technical support and creating documentation to increase efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

I.T. Intern

Grand Traverse Resort and Casinos
Peshawbestown, MI
11.2025 - Current
  • Assisted in troubleshooting hardware and software issues for users across the organization.
  • Imaging and deploying new desktops and laptops
  • Miss Dig 811 - Locating and flagging fiber optic cabling
  • Active Directory user account management
  • Installation of software for end users.
  • Payment device troubleshooting and configuration

Manager

B.C. Pizza
Traverse City, MI
10.2022 - Current
  • Oversaw daily operations to ensure efficient workflow and high-quality service.
  • Managed staff scheduling, optimizing labor costs while maintaining service standards.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Technology Help Desk

Northwestern Michigan College (NMC)
Traverse City, MI
09.2024 - 09.2025
  • Technical Support for software and hardware issues for on-site and off-site
  • Management of user accounts for staff and students
  • Configuration and Maintenance of Multi-Factor Authentication

Education

Bachelor of Science - Information Security And Intelligence

Ferris State University
Big Rapids, MI
12-2027

Associate of Applied Science - Infrastructure And Security

Northwestern Michigan College
Traverse City
05-2026

Skills

  • Active Directory
  • Windows Server
  • Windows 11, Mac OS, Android, IOS
  • Troubleshooting
  • Networking
  • Documentation

Certification

  • CompTIA Network+
  • CompTIA Security+
  • CompTIA Server+
  • CompTIA Security X

Timeline

I.T. Intern

Grand Traverse Resort and Casinos
11.2025 - Current

Technology Help Desk

Northwestern Michigan College (NMC)
09.2024 - 09.2025

Manager

B.C. Pizza
10.2022 - Current

Bachelor of Science - Information Security And Intelligence

Ferris State University

Associate of Applied Science - Infrastructure And Security

Northwestern Michigan College