Tyrel Stott
Mancelona
Summary
Detail-oriented with hands-on experience in Active Directory, Office 365, general troubleshooting, and user management. Committed to delivering efficient technical support and creating documentation to increase efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
I.T. Intern
Grand Traverse Resort and Casinos
Peshawbestown, MI
11.2025 - Current
- Assisted in troubleshooting hardware and software issues for users across the organization.
- Imaging and deploying new desktops and laptops
- Miss Dig 811 - Locating and flagging fiber optic cabling
- Active Directory user account management
- Installation of software for end users.
- Payment device troubleshooting and configuration
Manager
B.C. Pizza
Traverse City, MI
10.2022 - Current
- Oversaw daily operations to ensure efficient workflow and high-quality service.
- Managed staff scheduling, optimizing labor costs while maintaining service standards.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Technology Help Desk
Northwestern Michigan College (NMC)
Traverse City, MI
09.2024 - 09.2025
- Technical Support for software and hardware issues for on-site and off-site
- Management of user accounts for staff and students
- Configuration and Maintenance of Multi-Factor Authentication
Education
Bachelor of Science - Information Security And Intelligence
Ferris State University
Big Rapids, MI12-2027
Associate of Applied Science - Infrastructure And Security
Northwestern Michigan College
Traverse City05-2026
Skills
- Active Directory
- Windows Server
- Windows 11, Mac OS, Android, IOS
- Troubleshooting
- Networking
- Documentation
Certification
- CompTIA Network+
- CompTIA Security+
- CompTIA Server+
- CompTIA Security X
Timeline
I.T. Intern
Grand Traverse Resort and Casinos
11.2025 - Current
Technology Help Desk
Northwestern Michigan College (NMC)
09.2024 - 09.2025
Manager
B.C. Pizza
10.2022 - Current
Bachelor of Science - Information Security And Intelligence
Ferris State University
Associate of Applied Science - Infrastructure And Security
Northwestern Michigan College