Tyrell Dawkins
Wilmington,NC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Experienced manager with a strong background in customer service and operations management at Island Windshield & Auto Sales. Skilled in overseeing daily business operations, managing employee performance, and delivering high-quality customer service. Adept at resolving customer inquiries, streamlining processes, and fostering a productive work environment.
Overview
5
5
years of professional experience
Work History
Manager
Island Windshield and Auto Sales
Nassau, The Bahamas
06.2021 - 12.2025
- Managed daily operations of auto sales and windshield services.
- Supervised and trained staff on customer service standards.
- Coordinated inventory management and supply chain logistics.
- Supervised employees, assigned tasks, and ensured staff followed company procedures and timelines
- Maintained organization of inventory, work areas, and administrative records
- Coordinated scheduling and monitored productivity to keep operations running efficiently
- Assisted with sales transactions and service coordination, supporting business revenue goals
- Ensured a professional and customer-friendly environment at all times
- Maintained compliance with safety regulations and company policies.
- Oversaw scheduling to ensure optimal staffing levels and service efficiency.
- Handled customer inquiries and resolved complaints professionally.
- Implemented process improvements to streamline workflow in the service area.
- Monitored staff performance and addressed issues.
Education
Bachelor of Science - Computer Science
University of North Carolina At Wilmington
Wilmington, North Carolina, NC 01.2026 - 02.2026
Skills
- Customer service
- Communication skills
- Operations management
- Verbal and written communication
- Shift scheduling
- Decision making
- Staff management
- Effective communication
- Change management
Languages
English
Native/ Bilingual
References
References available upon request.
Websites
Timeline
Bachelor of Science - Computer Science
University of North Carolina At Wilmington
01.2026 - 02.2026
Manager
Island Windshield and Auto Sales
06.2021 - 12.2025