Tyrell Lynch
Houston
Summary
Professional with a strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manager
Shell Federal Credit Union
Tomball, TX
03.2024 - Current
- Led branch operations, ensuring compliance with policies and regulations.
- Developed and implemented strategic initiatives to enhance member services and satisfaction.
- Mentored and trained staff, fostering a culture of continuous improvement and professional development.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Built a collaborative team by hiring an engaging cross-functional staff, establishing training protocols, and fostering a collaborative team culture.
Branch Lead
Shell Federal Credit Union
Houston, TX
07.2022 - 03.2024
- Led branch operations to enhance member experience and service delivery.
- Developed training programs for staff to improve product knowledge and customer engagement.
- Implemented process improvements that increased operational efficiency and reduced wait times.
- Oversaw compliance with regulatory standards, ensuring adherence across all branch activities.
Financial Service Represenative
Shell Federal Credit Union
Pasadena, TX
07.2021 - 07.2022
- Facilitated member account openings and closings, ensuring compliance with credit union policies.
- Provided expert guidance on loan products, enhancing member understanding and satisfaction.
- Resolved member inquiries promptly, maintaining high service standards and fostering repeat member interactions/requests.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Loan Officer
Shell Federal Credit Union
Deer Park, TX
08.2020 - 07.2021
- Evaluated loan applications, assessing creditworthiness and risk factors to ensure compliance with lending policies.
- Guided members through lending options, providing tailored solutions based on individual financial needs and goals.
- Assisted membership with loan products as credit cards, personal loans, auto loans and home equity loans after obtaining NMLS.
Call Center Representative
Shell Federal Credit Union
Deer Park, TX
09.2019 - 07.2020
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with members with a variety of banking needs and requests over the phone.
- After three months on the job, added digital service to day to day workload, assisting members via chat/email/docusign.
- One of the five call center employees in a pool of fifty to be selected to undergo credit card training to process credit card applications for credit union needs.
Assistant Manager
Republic Finance
Pasadena, TX
02.2018 - 09.2019
- Managed client relationships, ensuring accurate communication of financial products and services offered.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Provided credit counseling and evaluation for sub-prime lenders in need of guidance.
Video Operations Assistant
Houston Texans
Houston, TX
07.2012 - 02.2018
- Assisted in inventory management, tracking supplies and equipment for operational efficiency.
- Developed and maintained strong relationships with support staff, coaches, players and scouts.
- Collaborated with other departments to foster smooth operation of daily processes.
- Filmed NFL practices and games with video shot distributed amongst the 32 teams in the NFL.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - Management/Marketing
Concord University
Athens, WV05.2011
Skills
- Customer service
- Branch operations management
- Verbal/written communication
- Excellent time management skills
- Relationship building and management
Customer relationship building
Financial services
Certification
- CNP - Certified Notary Public
- NMLS #2105187 (Active)
Timeline
Branch Manager
Shell Federal Credit Union
03.2024 - Current
Branch Lead
Shell Federal Credit Union
07.2022 - 03.2024
Financial Service Represenative
Shell Federal Credit Union
07.2021 - 07.2022
Loan Officer
Shell Federal Credit Union
08.2020 - 07.2021
Call Center Representative
Shell Federal Credit Union
09.2019 - 07.2020
Assistant Manager
Republic Finance
02.2018 - 09.2019
Video Operations Assistant
Houston Texans
07.2012 - 02.2018
Bachelor of Science - Management/Marketing
Concord University