Andre Pickersgill
Harrison,NJ
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
United States Army National Guard
03.2021 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated essential services for immigrants, resulting in improved overall well-being and self-sufficiency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Client Service Specialist
NYC Information Center
04.2020 - 05.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Server
Stout NYC
12.2018 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Arts - Management And Administration
City College of New York of The City University of New York, The
New York, NY05.2025
Associate of Science - Hospitality Administration And Management
Excelsior Community College
Kingston, Jamaica07.2015
Certification
United States Military Post-Training
- Generator Mechanic Certification - 08/2021-12/2021
Timeline
Case Manager
United States Army National Guard
03.2021 - Current
Client Service Specialist
NYC Information Center
04.2020 - 05.2021
Server
Stout NYC
12.2018 - 03.2020
Bachelor of Arts - Management And Administration
City College of New York of The City University of New York, The
Associate of Science - Hospitality Administration And Management
Excelsior Community College