Proven leader with a track record of operational excellence at United Parcel Service, UPS, enhancing team management and workplace safety. Spearheaded initiatives that significantly reduced operating expenses, demonstrating exceptional problem-solving and software knowledge. Excelled in fostering teamwork and collaboration, achieving high levels of customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Hub Supervisor
United Parcel Service, UPS
03.2020 - 11.2023
Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
Oversaw financial aspects of the hub operation, including budgeting, forecasting, and cost control measures.
Ensured all shipments were dispatched on time while maintaining strict compliance with shipping regulations and guidelines.
Supervised daily operations to ensure adherence to safety protocols and regulatory compliance.
Spearheaded process improvements that led to significant reductions in operating expenses without compromising quality or service levels.
Provided ongoing training for employees on new equipment, software updates, and best practices in the industry.
Managed a team of warehouse personnel, fostering a positive work environment and encouraging professional growth.
Customer Service Representative
Black Turtle Services
01.2019 - 03.2020
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Lawn Care Worker
JB Landscaping
01.2018 - 01.2019
Operated power equipment including mowers, trimmers, blowers safely while adhering to company guidelines for use procedures.
Maintained grounds by trimming, weeding, and general clean-up.
Adapted quickly to changing weather conditions ensuring completion of jobs despite unforeseen challenges.
Achieved customer satisfaction by providing timely and efficient lawn care services.
Cook
Panda Express
03.2017 - 01.2018
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.