Experienced food service and delivery professional with strengths in route planning, vehicle inspection, shipment verification, and food safety. Known for reliable service, safe cargo handling, and smooth daily operations.
Overview
20
20
years of professional experience
Work History
Lead Chef
Elevation
Linthicum Heights, Maryland
01.2023 - Current
Prepared menus aligned with Elevation dining standards and seasonal offerings.
Sourced ingredients from local farms to support sustainability and leverage local partnerships.
Monitored food safety, sanitation, and HACCP kitchen procedures.
Coordinated inventory orders and organized storage for kitchen supplies to ensure smooth operations.
Supported Elevation kitchen team during service and prep shifts.
Training Manager
Cheesecake Factory
Hanover , MD
11.2018 - 01.2023
Coached managers and team members to improve guest service, food safety, and compliance practices.
Scheduled training sessions for new hires, seasonal staff, and internal promotions.
Observed team performance and reinforced adherence to company policies during daily shift operations.
Developed training materials to enhance team understanding of Cheesecake Factory service standards and operational procedures.
Independent Contractor
Flash Delivery Service
Lanham, Maryland
04.2018 - 09.2022
Picked up parcels from dispatch locations and client sites, ensuring timely collection for efficient delivery.
Delivered packages following scheduled routes and adhering to time-sensitive instructions to meet customer expectations.
Verified shipment details against Flash Delivery Service delivery sheets.
Loaded and organized cargo for safe transport in delivery vehicle.
Communicated delivery status to coordinators and customers, enhancing transparency and service quality.
Inspected vehicle readiness before accepting Flash Delivery Service assignments.
Delivered high level of customer service and support by answering questions and returning phone calls quickly.
Cook
Friendly's
Glen Burnie, Maryland
03.2011 - 08.2017
Executed preparation and cooking of diverse menu items, enhancing quality and taste for customer satisfaction.
Prepared and plated dishes efficiently, maintaining adherence to recipes and presentation standards to elevate dining experience.
Prepared grill items at Friendly's, ensuring consistency and quality in burgers and sandwiches for timely kitchen service.
Ensured kitchen cleanliness by following strict sanitation protocols and procedures.
Adhered to food safety standards to maintain high quality and prevent contamination.
Conducted regular cleaning and organization of kitchen equipment and workstations.
Communicated order changes with servers and kitchen team during meal rushes.
Shift Lead
Pizza Hut
Glen Burnie, Maryland
05.2006 - 08.2011
Supervised Pizza Hut shift operations and delegated crew tasks
Supervised team members to ensure smooth operations during busy shifts.
Inspired staff to meet performance goals, fostering a positive work environment.
Coordinated carryout operations during peak hours, prioritizing delivery and phone orders for timely service.
Trained team members on order accuracy and guest service
Monitored pizza preparation, oven timing, and make-line workflow
Enforced food safety standards and kitchen cleanliness