Tyrell Woolfork
Phoenix,AZ
Summary
Highly motivated and diligent recent IT graduate with CompTIA A+, Network+, and Security+ certifications alongside a 4.0 academic record. Seeking an entry-level position in the IT industry to leverage technical skills, problem-solving abilities, and dedication to contribute to the success of an organization. A quick learner with a passion for continued growth and professional development.
Overview
8
8
years of professional experience
Work History
IT Help Desk Technician
Delta Dental Of Arizona
Scottsdale, AZ
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Increased system efficiency through the implementation of proactive maintenance measures and regular updates.
- Streamlined help desk operations by implementing an effective ticket management system.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
Server
Desert Diamond Casinos
Glendale, AZ
01.2020 - 05.2020
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Omni Hotels & Resorts
Bretton Woods, NH
01.2016 - 09.2019
- Served food and beverages in a five star resort promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Science - Information Technology
Phoenix College
Phoenix, AZ05.2023
Skills
Technical Skills:
- Hardware and software troubleshooting
- Network configuration and administration
- Windows and Linux
- Virtualization technologies
- Data backup and recovery
- Microsoft Office Suite
- Ability to type to an upwards of 80 to 100 WPM
- Active Directory
Relevant Coursework
- Computer Networks and Security
- Database Management Systems
- Software and Hardware Troubleshooting
- Systems Analysis and Design
- Software Development
- Web Development
Certifications
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Timeline
IT Help Desk Technician
Delta Dental Of Arizona
12.2023 - Current
Server
Desert Diamond Casinos
01.2020 - 05.2020
Server
Omni Hotels & Resorts
01.2016 - 09.2019
Associate of Science - Information Technology
Phoenix College