Ty’Reonna Martin
Baltimore,MD
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged time management and customer service skills at Healthcare Services Group to improve patient health outcomes through tailored meal plans. My background includes mastering cash handling and fostering team collaboration, significantly contributing to efficiency and positive feedback across roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dietary Aide
Healthcare Services Group
Washington Court House, OH
05.2024 - 07.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Cashier
CVS Pharmacy
Columbus, OH
10.2022 - 01.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
Walmart
Columbus, OH
10.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Line Cook
Townhall
Columbus, OH
03.2021 - 08.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Education
Bachelor of Arts - Psychology
Morgan State University
Baltimore, MD05.2027
High School Diploma -
Columbus Alternative High School
Columbus, OH05.2023
Skills
- Time Management
- Problem-Solving
- Cleaning and sanitizing
- Customer Service
- Verbal Communication
- Patient Communication
- Team Collaboration
- Detail Oriented
- Sanitation Practices
- Relationship Building
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
Certification
- [Area of expertise] License - [Timeframe]
Timeline
Dietary Aide
Healthcare Services Group
05.2024 - 07.2024
Cashier
CVS Pharmacy
10.2022 - 01.2024
Cashier
Walmart
10.2021 - 09.2022
Line Cook
Townhall
03.2021 - 08.2021
Bachelor of Arts - Psychology
Morgan State University
High School Diploma -
Columbus Alternative High School